Customer Success Manager

Who we are: Founded in Lyon, France, in 2015, DataGalaxy has become the leading data catalog in France, connecting data, people, and AI through an intuitive data governance platform. Our mission is to simplify metadata mapping, management, and knowledge sharing to enhance organizational data governance and data literacy.

With over 170 clients worldwide and rapidly growing, we are making significant strides in the US market, with the ambition to become a top 3 player in the data catalog space. Our teams span across two continents, fostering a dynamic international spirit that drives our innovation and growth.

Our mission: To lead the revolution in modern business data catalogs by empowering data professionals and business users through AI-driven data governance. As we expand rapidly in the US, we aim to set the standard for data and AI solutions, positioning ourselves as a trusted partner for navigating the complexities of a data-centric world across industries. Our vision is to drive impactful change and growth, particularly in the US market, as we shape the future of data governance on a global scale.

Our values: Be intentional. Be clear. Be bold. Be humble.

🕵️‍♀️Role

The position of Customer Success Manager at DataGalaxy involves proactive management of customer relationships, ensuring their satisfaction, and ongoing success. As a CSM, you will work closely with customers to understand their needs, address issues, and maximize the value derived from DataGalaxy. You will also be responsible for identifying customer needs and providing advice.

🎯Mission:

• Managing a client portfolio in collaboration with Account Managers:

- Support them on a daily basis in the use of the product

- Analyse and prioritize the needs

- Assist with implementation and best practices

- Ensure their loyalty to increase account revenue through upselling

• Answering questions to help clients get the most out of DataGalaxy
• Monitoring their various action plans and analyzing results and performance indicators, particularly regarding account retention
• Analyzing user experience and proposing improvement ideas
• Participating in committees for strategic accounts
• Auditing, analyzing, and documenting use cases for a detailed understanding of platform usage → feeding Product, Marketing, Sales & other clients
• Monitoring platform usage indicators (Healthcheck) and initiating necessary actions for retention and account growth
• Measuring key customer satisfaction indicators, analyzing and tracking their changes:

- To acquire new customers

- To make additional sales

- To retain the existing portfolio

• Collaborating with the Product team (customer feedback and requests)
• Creating and maintaining content, deliverables, and best practices
• Managing and animating the user community (User Groups on-site & virtual)

🌟Profile:

• Minimum 5 years of experience in a similar position in data/information management field (data governance, data quality...)
• Ability to analyze the Data Governance market and highlight the added value of DataGalaxy
• Statistical measurement and analysis techniques
• Functional knowledge:

Data governance

Change management

• Fluent in English

Soft skills:

• Communication: ability to captivate, inspire the audience in the context of exchanges and presentations
• Ability to analyze customer needs
• Capacity to simplify and vulgarize to be understood by various internal and external stakeholders of the company
• Team spirit
• Excellent customer relationship skills
• Writing skills
• Pedagogical, organized, rigorous, and autonomous

🚀What can you expect:

• Offices in the heart of Lyon and Paris, 10-15 minutes from the train stations
• Flexible working hours ("forfait jour")
• A real opportunity to join a French start-up that is a pioneer in its market 🚀
• A chance to create your own career path with autonomy in multiple projects
• An attractive remuneration according to your performance and your potential
• Remote work at will & 2.50€ net / day🔥
• Health insurance Apicil
• Meal vouchers (Swile card of 9€/day)
• Public transport 50% reimbursement
• Daily coffee and snacks
• Quarterly team events and seminars