Customer Success Manager, Workvivo

Customer Success Manager - Workvivo Melbourne/Sydney

What you can expect

As a Customer Success Manager at Workvivo, you will partner with organisations across the APAC region to enhance internal communication and employee engagement. Your role will be instrumental in ensuring an exceptional employee experience while supporting the growth ambitions of global organisations across various industries.

About the Team

Workvivo, an employee experience platform, is dedicated to enhancing workplace culture and global engagement. As part of Zoom, it prioritizes meaningful connections and modern collaboration to drive innovation, committed to customer satisfaction. Workvivo focuses on improving employees' working lives across diverse industries.

What we’re looking for

• 5+ years of experience in a Customer Success role, ideally within SaaS or employee experience platforms

• Have excellent communicating skills with the ability to engage one-on-one, lead group discussions, and deliver formal presentations

• Have the ability to translate technical concepts into clear, actionable insights for customers
  Strategic thinker, always looking for opportunities to improve processes and customer outcomes

• Have an excellent competency in Customer Success techniques and approaches.

• Have strong Customer Success expertise, with a proactive and creative approach to problem-solving

• Have exceptional customer service skills, with a highly responsive and solutions-oriented mindset

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us
Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment​
We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records and any qualified applicants requiring reasonable accommodations in accordance with the law.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

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