Are you passionate about building strong customer relationships and driving product adoption for enterprise clients? Do you thrive in a fast-paced, highly technical SaaS environment and love solving customer challenges? If you enjoy taking ownership of customer outcomes and have a knack for aligning business goals with customer needs, this is the perfect role for you.
We are looking for a Customer Success Manager (CSM) to focus on onboarding, driving adoption, and retaining our enterprise customers. As a CSM, you will act as a trusted advisor to your customers, ensuring they achieve value from our solutions, and identifying opportunities for growth and expansion.
Key Responsibilities
Onboard and Drive Adoption:
- Manage the onboarding process for new enterprise customers, ensuring a smooth transition to our platform.
- Develop customer success plans to align with customer business goals and drive product adoption.
- Customer Engagement and Relationship Management:
- Regularly engage with strategic customers through meetings, QBRs, and check-ins to monitor their success and satisfaction.
- Build and nurture trusted, long-term relationships with key stakeholders and decision-makers.
Customer Advocacy and Issue Resolution:
- Act as the customer advocate internally, ensuring customer needs and expectations are addressed by cross-functional teams.
- Manage escalations proactively and work closely with Support, Product, and Engineering teams to resolve issues quickly and effectively.
Identify Growth and Expansion Opportunities:
- Partner with Sales to identify upsell and expansion opportunities within your portfolio of customers.
- Ensure your customers understand the full potential of our platform and encourage cross-product adoption.
Proactively Manage Customer Health and Retention:
- Monitor key customer health indicators and mitigate churn risks by addressing challenges early.
- Develop strategies to maximize customer satisfaction, retention, and loyalty.
Qualifications
- 3-5 years of experience in a customer-facing role, preferably in Customer Success, Account Management, or Consulting.
- Proven ability to onboard, drive adoption, and retain enterprise-level customers in a SaaS environment.
- Strong communication and interpersonal skills, with the ability to engage with executive-level stakeholders.
- Technical aptitude to understand and explain complex SaaS solutions.
- Self-starter with excellent time management skills and the ability to work autonomously.
- Experience with CRM systems and/or Customer Success platforms (Gainsight preferred).
Preferred Skills
- IT and SaaS experience with a background in onboarding cloud products.
- Familiarity with Jira, Confluence, and Office 365.
- Knowledge of networks, protocols, and technical infrastructure is a plus.
- A commercial mindset with a strong focus on customer outcomes.
What We Offer
- A fast-paced, high-growth environment where you can make a real impact.
- Opportunities for career advancement and continuous learning.
- A collaborative, customer-first culture that values innovation and teamwork.
- Competitive salary, performance-based bonus, and comprehensive benefits.
If you're ready to take ownership, inspire your team, and help our customers succeed, we want to hear from you! Apply today and join us in building an exceptional customer experience for our enterprise clients.
US: Diversity Statement - Equal Employment Opportunity
It is Lansweeper's policy to provide equal employment opportunity to all applicants and employees. Lansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.
What the Team is Saying
What We Do
Managing IT has never been a bigger challenge. Hardware, software, and users can be anywhere at any time, making IT environments extremely dynamic and often complex. A seemingly simple question has become terribly difficult to answer: ‘Who is using what device?’
IT managers have to make decisions that are often based on scattered, out of date, and incomplete data sources. How can you effectively manage the IT of an organization, if you’re not 100% sure of what assets you have to manage in the first place?
This question inspired Lansweeper and still drives us today. We believe that answering it is crucial to tackle and simplify many of the challenges IT professionals face every day.
Centralized IT Asset Data enables every stakeholder who needs insights into your company’s IT landscape to speak the same language. Connecting and centralizing IT Asset Data to collaborate across silos, locations, and departments is essential.
Eliminate the blind spots from your environment and discover assets you didn't even know about. Lansweeper's IT Inventory Platform provides you the means to achieve complete visibility into your IT, centralized into one solution, helping you gain an in-depth understanding of your entire IT estate.
Lansweeper creates a substantial reduction in the measure of time IT teams would ordinarily spend on routine, yet key assignments, such as network discovery, inventory, software distribution, licensing and updates. This task automation is critical for organizations with restricted staff and IT spending plans. Reveal needless expenses, support budgeting decisions, and manage your IT cost-effectively with Lansweeper
The basic premise of good cybersecurity is that you can’t protect what you can’t see. So the critical first step when it comes to basic cyber hygiene is to maintain visibility of your IT environments and develop the relevant daily routines to inspect and verify.
Why Work With Us
We are a Team, that Cares, Grows & Delivers.
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Lansweeper Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
