About Boomi and What Makes Us Special
Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
Position Overview
Customer Success Manager at Boomi is a role that sits at the intersection of customer advocacy and technical solutioning.
In this role, you will engage with IT leaders and technical teams to guide them through the successful implementation, optimization, and continuous adoption of Boomi's Enterprise platform. You will need to be well-versed in complex system architectures, cloud integrations and automation, data architecture and API management, enabling you to offer advanced, data-driven insights to your customers.
Your technical acumen, combined with strong business acumen, will ensure customers derive long-term value and achieve their strategic transformation goals.
Key Job Responsibilities:
1. Outcome-Focused Engagement: Collaborate with customers to develop a mutual success plan based on Boomi’s delivery methodology, key milestones and aligning Boomi’s solutions with actionable success metrics and business goals.
2. Continuous Platform Adoption: Accelerate business value for customers/partners driving a structured and prescriptive onboarding and adoption plan that delivers timely production launches and maximizes product utilization.
3. Consultative and Strategic Guidance: Lead value-driven engagements by uncovering customer pain points, challenges, and use cases, positioning Boomi as the strategic choice for Integration, Automation, APIM, AI, and Data Management. Provide validated industry, technical, and architectural insights from customer implementations to showcase Boomi's impact in solving evolving priorities effectively.
4. Build Champions and Promoters: Continually build promoters and champions by ensuring Boomi remains critical to the customer’s organization. Adeptly navigating complex customer landscapes, including leadership changes, restructuring, shifting priorities, and platform re-evaluations, while maintaining strategic relationships with key decision-makers to keep Boomi aligned with long-term goals.
5. Competitive Positioning: Demonstrated acumen to proactively identify competitor influence within accounts. Effectively showcase Boomi's unique vision, roadmap, platform benefits and business value to consistently reinforce Boomi as a solution that delivers accelerated business and technical outcomes.
6. Technology Acumen: Ability to understand and address complex technical challenges and translate technical value into business impact. Conduct high level technical deep dives and workshops to continually serve as a trusted platform advocate, helping customers navigate product features, overcome technical challenges, and adopt new Boomi solutions, services and innovations.
7. Provide Data-driven Insights: Possess strong data acumen to interpret platform features, capabilities, and usage data, identifying leading and lagging adoption trends. Guide customers in recognizing areas for improvement, enabling informed decision-making and continuous optimization of their Boomi implementation.
8. Portfolio Health & Renewal Management: Proactively manage portfolio health by accurately forecasting renewals and driving cross-functional collaboration to mitigate adoption and health risks. Elevate strategic conversations with CXOs, leveraging Boomi C-Suite insights to reinforce value and align with executive priorities.
9. Triaging and Escalation Management: Expertly manage business escalation by quickly assessing business impacts and effectively translating them into prioritized action items. Facilitate communication of solutions to customers and lead cross functional coordination to ensure timely and effective issue resolution.
10. Deliver Business Reviews and Value Assessments: Conduct regular reviews to showcase qualitative and quantitative achievements, measurable outcomes, and platform benefits. Gain insight into customer challenges, roadmap, and vision. Establish commitment to develop joint success plans by ensuring new strategy and architecture is developed with Boomi’s Input.
Essential Technical Requirements:
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4+ years of experience in technical roles such as Solution Architect, Consultant, Systems Engineer, or Technical Account Manager with a focus on enterprise integration.
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In-depth knowledge of iPaaS (Integration Platform as a Service), API and Data management, and cloud architecture (AWS, Azure, or Google Cloud).
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Proven track record of leading enterprise-level customers through complex digital transformation initiatives, including data integration and automation projects.
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Ability to engage with CXOs and technical stakeholders on subjects such as total cost of ownership, technical roadmaps, and architecture optimization.
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Strong stakeholder management skills and ability to communicate complex technical concepts to both technical and non-technical audiences.
Required Qualifications
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Education: Bachelor’s or advanced degree in Management Information Systems (MIS), Computer Science, or a related technical field.
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Technology Certifications Preferred:: Developer or Architecture Certification in Middleware iPaaS, Cloud Native, or APIM Platform.
New Hire Bootcamp Certifications: Achieve full Boomi Developer, Architect, and Administrator certifications led by Boomi within the first two months of employment.
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Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.
All employment decisions are based on business needs, job requirements, and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to [email protected]. This inbox is strictly for accommodations, please do not send resumes or general inquiries.
What We Do
In a time when connection matters more than ever before, Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning integration platform helps businesses innovate for the future and carry out critical missions that can ultimately change lives, helping us earn recognition as one of Inc 5000’s fastest-growing private companies in the U.S. Boomi boasts an award-winning product and work culture, including Inc. Magazine’s Best Workplaces, as well as two international Stevie® Awards for Company of the Year and Product Innovation. With both our CEO and CFO based in greater Boston, Boomi recently garnered recognition from Comparably for Best Company for Career Growth and Best CEOs for Diversity.
A category-leading, global SaaS (Software as a Service) company, Boomi pioneered iPaaS (Integration Platform as a Service) and recently set a record for the largest customer base in the industry today, including several Fortune 500 companies and notable brands globally, such as Moderna, Novartis, LinkedIn, Cisco, AT&T, and Australian Red Cross.
Boomi’s cloud-native, low-code platform helps organizations across multiple industries intelligently connect data and applications, streamline workflows and deliver more integrated customer experiences. From Moderna creating its vaccine faster to Union Bank & Trust quickly supporting PPP loans to UMass and Cornell University accelerating transformation into cloud-first connected campuses, Boomi's iPaaS was the foundation enabling these organizations to modernize their IT system and accelerate digital transformation.
Positioned as a Leader in the Gartner® Magic Quadrant™ for Enterprise Integration Platform as a Service (EiPaaS) for eight consecutive years, Boomi consistently garners numerous awards, including the Gold Globee® Award in the Platform as a Service (PaaS) category. We boast a worldwide network of approximately 800 partners, including Accenture, Deloitte, SAP and Snowflake; and partner with the largest hyperscaler cloud service providers, including Amazon Web Services, Google and Microsoft, among others.
Why Work With Us
Boomi boasts an award-winning work culture built on five core values: Play for Each Other, Go Beyond, Create Awesome Things, Build Trust and Own It. As we grow rapidly, invest in talent, and cultivate careers, much opportunity exists for professional growth and participation in our vibrant employee resource groups
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