Customer Success Manager - Perth

DyFlex is an established SAP Platinum Partner with offices across Australia. We are recognised as a leader in our area of SAP expertise. We deliver fit-for-purpose SAP solutions and our services range from greenfield and brownfield implementations, change management to ongoing AMS services and support. Recently, we have been awarded Partner of the Year for SAP S/4HANA Cloud, public edition ANZ and SAP Australia Partner Excellence Awards for Move to SAP S/4HANA.

As the Customer Success Manager working in our Perth office, you will take on responsibility for contributing to our West Australian business operationally as well as strategically. You will be responsible for the management of existing customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth of the business in the WA region. This role requires a professional with the expertise and experience to help customers maximize the value that they receive through our SAP Offerings.

TASKS AND RESPONSIBILITIES

• As a Customer Success Manager, you will work in partnership with the Sales, Operations and Support teams responsible to develop our market presence in West Australia
• Development and management of forecasting, account plans, and customer engagement plans that will deliver positive customer outcomes
• Work with management to develop and execute quarterly plans that improve solution adoption and increase renewals across an assigned customer portfolio
• Develop deep relationships with key decision-makers within the Customers’ organisation
• Assist customers with transformational change by facilitating and coordinating cross functional involvement with solutions consulting and services delivery
• Drive customer satisfaction and meet or exceed goals for account portfolio

SKILLS AND EXPERIENCE

• Relevant tertiary qualifications in a technical or software-related field
• Prior experience managing customer engagements and communications
• Prior experience in a commercial role with a thorough understanding of SAP solutions and their delivery would be of advantage
• General business acumen and curiosity to enhance your knowledge of SAP products and customers
• Experience working at a fast-paced/growing company - demonstrated ability to operate in a customer-centric, fast-paced, entrepreneurial, multi-cultural environment
• Knowledge of existing and developing technologies and cloud computing
• Exceptional written and verbal communication skills in English
• Outstanding interpersonal skills - the ability to build trusted relationships, influence and drive actions by others to achieve set goals, and manage multiple stakeholders across an organization in a growth period
• Independent and self-motivated, works well under pressure and possesses a strong sense of ownership to execute initiatives end-to-end to meet tight deadlines
• Highly organised and can multi-task competing stakeholder requests
• Innovative mindset to create and improve processes to successfully optimize at-scale

This is a fantastic opportunity to work with a great hands-on team and top talent with a focus on building our presence in the WA.

DyFlex is committed to providing a safe, flexible and respectful environment for staff, free from discrimination, bullying and harassment. We are proud of our diverse and inclusive team as we continually improve ourselves together and achieve the best outcomes for our customers– we are the region's leading SAP Platinum Partner!
We regret to state that no visa sponsorship is available; applicants should clearly express their work entitlements in Australia.