Your Role
Are you a customer-centric professional who enjoys challenges, thrives in dynamic environments, and is passionate about IoT and new technologies? Join our ambitious Customer Success Management team and play a crucial role in driving customer satisfaction, retention, and revenue growth at emnify!
As a Customer Success Manager, you will own and manage relationships with mid-market and major accounts, ensuring customers derive maximum value from our IoT solutions. This role requires a blend of technical curiosity, strong interpersonal skills, and the ability to align our offerings with customer needs to deliver measurable results.
Your Impact
- Upselling and cross-selling: Identify and execute opportunities for account expansion by aligning customer needs with business goals.
- Renewal management: Drive end-to-end renewals, ensuring timely communication, addressing challenges, and securing ongoing customer partnerships.
- Customer relationship building: Develop trusted relationships with key stakeholders to enhance satisfaction and loyalty.
- Proactive account monitoring: Analyze customer usage data to identify opportunities and mitigate risks proactively.
- Cross-functional collaboration: Work closely with Sales, Marketing, and Product teams to share customer insights and refine our offerings.
Your Skills
- Experience in IoT, telco, network infrastructure, cloud infrastructure, or embedded systems, within Customer Success, Account Management, Support, or Consulting roles.
- Strong understanding of networking topics (e.g., IP addresses, VPN) and enthusiasm for IoT, M2M, and Telecom solutions.
- Proven success in upselling, cross-selling, and renewal management, with a commercial, problem-solving approach and customer-focused mindset.
- High ownership and proactivity with a solution-oriented mentality in fast-paced environments.
- Exceptional communication skills in English and French (both written and verbal) to effectively guide and support our customers.
Top Skills
What We Do
emnify is the leading cloud building block for cellular communications in the IoT stack, connecting millions of IoT devices globally – from electric vehicles to energy meters, alarm systems to GPS trackers, thermometers to health wearables.
The emnify API and SIM technology connect and secure any kind of IoT deployment to its application back-end. emnify’s cloud-native integrations and no-code workflows ensure seamless lifecycle scalability for deployments of all sizes – from local start-up to global enterprise.
The emnify IoT SuperNetwork is the largest globally distributed mobile cloud core network of its kind, supporting local network access (2G – 5G, LTE-M, NB-IoT) in over 180 countries from more than 25 cloud regions – and counting. emnify’s solution is built on partnerships with the leading hyperscaler cloud service providers, system integrators and hundreds of radio network operators worldwide.
Founded in 2014, emnify was the first to transform cellular IoT connectivity into an easy-to-consume cloud resource – trusted today by thousands of the world’s most innovative companies. To learn more about emnify, please visit www.emnify.com
