Connect with Quadient
At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .
People-powered
Quadient helps people connect with what matters, thanks to solutions that enable our customers to create meaningful and personalized interactions. Want to commit your talent to an organization that truly values your contribution? Looking for a place where you can be a game changer, innovate, and unleash your true potential? We call it: The Power Of You.
*** Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time***
This individual will be responsible for the adoption, expansion, and subscription renewals for our enterprise customers in Quadient North America. The Customer Success Manager (CSM) will help to ensure our enterprise customers adopt our enterprise software solutions, drive the usage of those solutions and develop opportunities to expand the usage. Done well this will lead to customer renewals and retention. The CSM is expected to drive net revenue retention at a rate above 100%. By having product, market, and business expertise. The CSM will monitor customer health regularly, drive regular business reviews, and define long term journeys that lead to deeper and broader usage of Quadient’s solutions. This is expected to include cross-sells as well.
This position reports up through the Customer Success organization.
Your role in our future:
You must have the following types of traits & skill sets:
- Fluent spoken and written English
- Bachelor's degree or equivalent experience in account management, customer success management, or equivalent role for a software-oriented company
- 3-5 years of customer success, account management and implementations experience
- Passion for working with customers with complex business needs
- Strong organizational and planning skills
- Proven proficiency in driving revenue, presentation skills, and ability to work independently to enable a team to deliver revenue and customer success
- Ability to work with, and consult, with customer to develop implementation and expansion plans that drive value
- Strong interpersonal skills and ability to establish rapport to both customers and colleagues while maintaining integrity and honesty
- Apply effective listening skills to understand needs beyond the question of the customer
- Critical thinking and ability to resolve complex situations are key to the success in this role
- General understanding of how software solves complex business problems
- Ability to understand business goals and objectives of customers and provide strategic recommendations based on services offerings and consulting services
- Ability to align internal resources to meet customer requirements and deadlines
- Strong leadership, teamwork, & cross-group collaboration skills
- Ability to effectively communicate through all mediums (verbal, listening, written)
- Ability to effectively present to technical, business, and executive level customer personnel to demonstrate value of Quadient services and Quadient Professional Services Organization
- Ability to perform and deliver in a fast-paced environment
- Must be willing to travel at times to engage with customers face to face (20%-30%)
Your Profile:
The Enterprise Customer Success Manager is entrusted with the following tasks:
- Develop and maintain strong relationships with prospects and customers to become a trusted advisor and primary point of contact for all aspects of driving successful business outcomes
- Create and drive a value realization plan for customers
- Meet Net Revenue Retention objectives by controlling churn and driving expansion
- Collaborate across teams to build and present engagement proposals
- Work closely with sales teams and account management teams to present and sell value proposition of Quadient’s solutions.
- Help drive customer strategy and maintain account direction working collaboratively with the Sales, Services Delivery and Support organizations
- Regularly meet with customers in person and virtually
- Proactively assesses, clarifies, and validates customer needs on an ongoing basis
- Finds ways to promote expansion of the Quadient solution, including with new capabilities not currently being used.
- Coordinates solution development efforts that best address customer needs
- Update and maintain Customer database with the most relevant account details
- Proactively drive accounts with minimal oversight
This position has a salary range of:
$100,600.00 - $150,900.00
Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings. Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.
Rewards & Benefits
Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
Inclusive Community: Join diverse communities and engage in our Philanthropy program.
Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.
Be yourself at Quadient
Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We’re a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.
We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at [email protected]
Quadient is an Equal Employment Opportunity Employer*: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.
*This includes being an Affirmative Action Employer in the United States.
People. Connected.
What We Do
Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters.
Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence.
Because connections matter.
