At SentinelOne, we’re redefining cybersecurity by pushing the limits of what’s possible—leveraging AI-powered, data-driven innovation to stay ahead of tomorrow’s threats.
From building industry-leading products to cultivating an exceptional company culture, our core values guide everything we do. We’re looking for passionate individuals who thrive in collaborative environments and are eager to drive impact. If you’re excited about solving complex challenges in bold, innovative ways, we’d love to connect with you.
***Candidate must reside in Costa Rica***
What we are looking for?
If you’re passionate about engaging customers and creating a great interest in, you have a place with us. SentinelOne is growing its Customer Success team and looking for a relationship expert, with effective communication skills and technical orientation, to assist in managing our Customer lifecycle for our rapidly growing base.
You should have impeccable relationship skills and can create win/win environments for all parties that you work with. If this is you, and you want to be part of a next-gen growing technology in a company with a fantastic culture, we would love your help making our Customers successful!
What will you do?
- Assist with customer lifecycle management in a one-to-many and digital touch model: addressing customer questions and concerns expeditiously, with the goal of increasing adoption and improving the customer Interest in SentinelOne
- Use toolsets and automation to scale Customer Success to all customers and provide optics to internal stakeholders
- Act on auto-generated alerts and tasks created to proactively identify and resolve customer risk
- Represent and advocate customer needs/issues cross-departmentally
- Shepherd escalated or at-risk customers toward resolution
- Identify opportunities for growth and upsell within our 1:Many Digital touch segment
- Create and present business reviews that illustrate the value SentinelOne is bringing to our customers
What skills and knowledge should you bring?
- Possess a customer-centric approach - you enjoy working with customers and helping them succeed
- Interest in a Customer Services focused role (Customer Success, Customer Care, Support, etc.) or equivalent history of increasing customer satisfaction, adoption, and retention
- Adept at managing customer expectations that results in high customer satisfaction.
- Proven technical skills and the ability to understand customers’ challenges and advise on best practices
- Interest in identifying upsell opportunities and collaborating closely with Sales on understanding growth opportunities within our Digital accounts
- Interest in identifying renewal risk within a 1:many customer model
- Impeccable written and verbal communication skills
- Interest in communicating with customers from diverse cultures
- Detail-oriented and analytical
- Strong team player but still a self-starter
- Thrives in a multitasking environment and can adjust priorities on-the-fly
What will separate you from other candidates?
- Previous exposure to Cyber security or demonstrated understanding of cyber security concepts and terminology.
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.
Top Skills
What We Do
SentinelOne is a leading provider of autonomous security solutions for endpoint, cloud, and identity environments. Founded in 2013 by a team of cybersecurity and defense experts, SentinelOne revolutionized endpoint protection with a new, AI-powered approach. Our platform unifies prevention, detection, response, remediation, and forensics in a single, easy-to-use solution.
Our endpoint security product is designed to protect your organization's endpoints from known and unknown threats, including malware, ransomware, and APTs. It uses artificial intelligence to continuously learn and adapt to new threats, providing real-time protection and automated response capabilities.
SentinelOne's approach to security is designed to help organizations secure their assets with speed and simplicity. We provide the ability to detect malicious behavior across multiple vectors, rapidly eliminate threats with fully-automated integrated response, and adapt their defenses against the most advanced cyberattacks.
We are recognized by Gartner in the Endpoint Protection Magic Quadrant as a Leader and have enterprise customers worldwide. Our customers include some of the world's largest companies in various industries such as finance, healthcare, government, and more.
At SentinelOne, we understand that cybersecurity is a constantly evolving field and that the threats facing organizations are becoming increasingly sophisticated. That's why we are committed to staying at the forefront of technology and innovation and providing our customers with the best protection against cyber threats.
We offer our customers a wide range of services, including threat hunting, incident response, and incident management. Our team of experts is available to assist you 24/7 and can help you respond to and manage cyber incidents quickly and effectively.
To learn more about our products and services, please visit our website at www.sentinelone.com or contact us to schedule a demo
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