Who are we
At Lokalise, we make it easy and profitable for businesses to expand into new markets. Founded in 2017, our AI-powered translation and localization platform automates workflows, integrates with over 60 tools, and helps product teams launch multilingual products 10x faster and at 80% lower cost. Trusted by thousands of businesses across over 100 countries, Lokalise is empowering more than 25 million people worldwide to use diverse services in their native languages. Backed by a customer-loved support team, our platform seamlessly fits into your design and development processes, helping you scale effortlessly.
Location
While our company operates exclusively on a remote basis, you must reside and have the legal right to work in one of the following countries: Singapore or South Korea.
About
We are looking for a Customer Success Manager to reduce time-to-value for our customers, increase product adoption, and discover upsell opportunities. The Customer Success team is responsible for building relationships with and driving long-term value realization for Lokalise’s Enterprise/Pro TMS and Lokalise Messages customers.
You Will
- Own the onboarding process for new customers, ensuring a smooth transition and value realisation within the first 1–3 months.
- Manage a portfolio of 50-200+ accounts with a mixed enterprise and mid-market portfolio, leveraging automation and data to scale personalised support while maintaining high customer satisfaction.
- Understand your customers’ organisations, localisation workflows, and business goals—positioning Lokalise as a strategic partner in achieving those outcomes.
- Drive adoption through customer education, onboarding new teams, and showcasing new features, while acting as a trusted technical advisor.
- Identify and mitigate churn risks proactively by analysing product usage data, while also uncovering and executing on upsell opportunities.
- Collaborate cross-functionally with Sales, Marketing, Product, and Support to deliver a cohesive customer experience.
- Develop and maintain customer success plans that align Lokalise’s capabilities with your customers’ localisation-related pain points and international growth ambitions.
- Champion the voice of the customer internally, sharing feedback and trends to help shape product development and enhance the customer experience.
You Must Have
- 2+ years of experience in Customer Success or a similar customer-facing role, preferably in a SaaS environment.
- Professional fluency in Korean or Chinese.
- Demonstrated success managing a portfolio of 70–200+ accounts.
- Prior experience in the localisation industry or working with localisation tools and workflows.
- Strong verbal and written communication skills in English.
- Ability to translate technical concepts into business value for diverse audiences.
- Comfort with data analysis to inform customer strategies and prioritise actions.
- Familiarity with customer success tools and metrics to manage retention and adoption at scale.
- Proven ability to work independently while thriving in a collaborative, cross-functional team environment.
It’s a Plus If You Have
- Experience with technical SaaS products and the ability to explain them clearly.
- A background in sales with a strong record of growth and customer expansion.
- Proficiency in data tools such as Metabase or similar BI platforms.
- Strong organisational and prioritisation skills in a fast-paced, evolving environment.
Our Benefits
- Competitive salary and employee stock options plan
- Fully remote and flexible working hours
- Co-working budget
- Flexible vacation policy
- Equipment budget to set up your home office
- Learning & Development program
- Health insurance
- Wellness benefits
- Great startup atmosphere, team spirit, and team events
We are committed to a culture of inclusion and equal opportunities. Therefore, we welcome applications from people of all gender identities, sexual orientations, personal expressions, relationship, marital, or civil partnership statuses, racial identities, national or ethnic origins, religious beliefs, ages, and disability statuses.
Top Skills
What We Do
We work towards a world without language barriers ? Lokalise is the category leader for localization. We own the category, and we redefined it as well. We effectively changed the way teams decide and execute localization. Lokalise is the number one choice for any organization going global, and we are also a localization thought leader, pushing for education and quality in all localization aspects.
With us, customers reach a whole new audience of app users, online shoppers, web browsers, and game players by providing local experiences, in their language, no matter where in the world they are. Lokalise is not bound to specific personas. We address the needs of developers, product designers, product managers, go-to-market functions, and even internal resources localization. Our product provides a holistic journey to all localization aspects in a flexible all-in-one solution be it software localization, interpreting, document translation, machine translation, localized pricing, copywriting, local legal adjustments, and literally anything localization-related.
Why Work With Us
Our team operates like a professional sports team. We are not ninjas, rockstars, superheroes, or other solitary spotlight seekers. We are team players who excel at our roles and who challenge each other to accomplish more together than any ninja could on their own. We continuously support each other and live up to our five Lokalise values.
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