Enterprise Solutions Strategist (AS, Japanese Speaking, ITSM focus)

Working at Atlassian
Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a time zone overlap with your team, you can choose to work remotely or in an office. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.
Your future team
The Atlassian Advisory Services team is a globally distributed team of Atlassian solutions advisors who are passionate about creating customer success. Advisory Services team members engage with enterprise organizations with some of the most complex business challenges and help them deliver a delightful solution to their users. We provide teams of trusted advisors helping orchestrate successful outcomes with customers to help them get the most out of their Atlassian investment and unlock their ideal solution for team collaboration. At Atlassian, you'll have an impact on millions of users, fast! We don't just want to know your opinions, we want to see your ideas in action. We hire great people and then trust them to be great.
We're hiring an Enterprise Solutions Strategist (ITSM) to join our Advisory Services Delivery team, reporting to a Delivery Manager. This is not a managerial role. Atlassian Enterprise Solutions Strategists (ESSs) are technology and process champions, delivering solutions guidance to drive value realization for clients that have purchased Advisory Services from Atlassian. ESSs demonstrate solution expertise to frame the customer's strategic direction and craft solutions to realize customer value. They partner with Enterprise Technical Architects to deliver the solutions and recommendations to help the customer achieve their desired outcomes and business objectives.
You will help our strongest promoters showcase successes to their peers, and serve as the tip of the spear in growing the reach of our technologies for new use cases and markets. Atlassian Enterprise Solutions Strategists aim to help enterprise customers get the most of their Atlassian investment.
What you'll do

• Partner with customers to solve ITSM problems and achieve their business goals using Atlassian solutions
• Build relationships with and influence senior leadership within customer accounts with the overarching goal to understand their business, goals, and strategy to help support Atlassian's engagement roadmap
• Reach into all parts of Atlassian to advocate for and facilitate a deeper level of engagement with our largest enterprise customers
• Create solution content to support customer goals and outcomes
• Cultivate deep industry expertise, staying up-to-date with evolving practices that support different types of teams
• Use your expertise to unlock the potential of customer teams and Atlassian teams alike
• Collaborate with Atlassian Enterprise Engagement Managers, Enterprise Technical Architects, and other internal and external Partner teams to support the client
• Help identify and promote opportunities for service and tool expansion within a client organization

Your background

• 8+ years of experience within Software or IT industries
• 5+ years of Enterprise customer-facing roles in Japan
• Demonstrated expertise in ITSM
• Fluent with both English and Japanese
• Experience with popular best-in-breed products in the ITSM space that support enterprise-grade IT operations
• Background in IT operations roles including request, asset, incident, problem, change, and/or knowledge management
• Experience identifying improvement areas in existing processes and provide convincing solutions to affect positive change
• Customer discovery/interview skills with experience identifying and explaining themes from customer data
• Experience moving between coaching practices and teaching our customers how to use our tools to facilitate those practices
• Change management and solution rollout/adoption experience, ideally with an Atlassian product or similar

It's great if you have, but not required

• Experience working on cross-team projects, engaging with Sales, Product, Support, and other teams
• Experience working with large customers in a consulting or technical expert capacity
• Experience helping an organization adopt an Atlassian or similar product

Our perks & benefits
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .