Customer Success Enablement Manager

WalkMe pioneered the Digital Adoption Platform (DAP) to empower business leaders to realize the promise of technology in today's overwhelming digital world. Through WalkMe's guidance, engagement, insights, and automation, employees are more efficient, executives have better visibility into digital usage, and organizations maximize the full value of their digital assets to empower digital transformation.

As a Customer Success Enablement Manager, you will be responsible for designing and executing training and enablement programs specifically for our Customer Success Managers (CSMs). Your mission is to ensure CSMs are equipped with the skills, knowledge, and resources they need to drive customer outcomes, improve retention, and support business growth.

This role requires a strategic thinker who can collaborate with key stakeholders, leverage enablement tools, and build a structured learning framework that enhances CSM effectiveness and efficiency

What You'll Own

• Enablement Strategy & Execution: Develop and implement a structured enablement program tailored to CSMs, focusing on customer engagement, value realization, and renewal/expansion strategies.
• Onboarding & Training: Create and deliver onboarding programs for new CSMs, ensuring they quickly ramp up and understand WalkMe’s products, customer journey, and success methodology.
• Ongoing Learning & Skill Development: Design continuous learning initiatives, including product knowledge updates, best practices in customer success, consultative skills, and strategic account management.
• Playbooks & Resource Development: Develop and maintain CSM-specific playbooks, training materials, and knowledge assets to support customer interactions and lifecycle management.
• Technology & Tools: Leverage WalkMe’s own DAP, LMS, and other enablement tools to enhance learning experiences and drive adoption of internal methodologies.
• Collaboration & Stakeholder Engagement: Partner closely with Customer Success leadership, Sales Enablement, Product, and Marketing to ensure alignment on training programs and business objectives.
• Measurement & Impact: Define KPIs for training effectiveness, track program success, and refine enablement strategies based on data-driven insights.

What You Need to Succeed

• Experience in enablement, training, or learning & development, preferably within Customer Success or a SaaS environment.
• Understanding of Customer Success methodologies, customer lifecycle management, and best practices for driving retention and expansion.
• Experience designing and delivering training programs specifically for Customer Success Managers (CSMs).
• Strong content creation skills, with the ability to develop engaging and practical training materials.
• Proficiency in enablement tools such as LMS platforms, WalkMe (a plus), and knowledge management systems.
• Excellent facilitation, coaching, and stakeholder management skills.
• Analytical mindset with experience measuring training effectiveness and optimizing programs based on insights.
• Passion for empowering CSMs and fostering a culture of continuous learning and professional development.
• Advantageous:
• 5+ years of experience in enablement, training, or learning & development.
• Previous experience in a Customer Success role within a SaaS company.

What Sets Us Apart

• At WalkMe, we are dedicated to building a workforce that reflects the diversity of our global community and clients we serve through inclusive programs and initiatives including equal pay, employee resource groups, holistic benefits and more.  We are committed to fostering an inclusive culture which celebrates the unique experiences and perspectives each Team Member brings to the workplace.   
• We seek to hire and develop the best talent, bringing a range of perspectives, experiences and background to the DAP category. This helps us better meet the diverse needs of our global communities and clients with creativity, insight, and market innovation.  We welcome and encourage applicants from across different genders, gender identity and expression, sexual orientation, race, age, national origin, citizen status, religion, body size, socioeconomic status, ability, neuro(a)typicality, physical appearance, veteran status or any other characteristic. 
• We value collaboration and understand the importance of a healthy work-life balance . To support, we offer: 
• Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.  
• Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
• Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering. 
• Comprehensive Health Care Coverage for our Employees and Families, 401(k) program with company matching (up to $5,000), and a vacation policy to encourage a healthy work-life balance.
• WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row!
• WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey's, Quest Diagnostics and more!

Our job titles may span more than one career level. The starting base pay for this role is between $115,000 and $130,000. The actual base pay is dependent upon many factors, such as: location, training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus and benefits as part of our competitive total rewards package.

TO ALL RECRUITMENT AGENCIES:

WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.