Customer Success Associate

Posted 5 Days Ago
Be an Early Applicant
Dubai
Junior
eCommerce
The Role
As a Customer Success Associate at Payoneer, you will manage client relationships, drive customer success, develop strategic relationships, and create impactful growth strategies. Key responsibilities include overseeing client engagement, proposing process improvements, maintaining CRM activity, and drafting business reports for collaborative growth in the financial services industry.
Summary Generated by Built In

Payoneer’s mission is to enable businesses of all sizes from anywhere in the world to access the rising, global economy by enabling them to transact globally as easily as they do locally. Life at Payoneer is a global community, where you’ll work with colleagues all over the world, serving small- and medium-sized business customers and partners in over 190 markets. 

Join Payoneer in London to drive customer success by building lasting relationships and helping clients achieve their business goals. If you excel at understanding client needs, delivering value, and creating impactful growth strategies, we’d love to see you on our team!

What you’ll be spending your time on:

  • Oversee and manage existing client relationship and play an active role in developing and building long-term relationships with top users to identify emerging business, collaboratively. develop value propositions that address client needs.
  • Be proactive in strengthening existing relationships and creating new ones to maximize acquisition, retention, and up-sell.
  • Growing the company’s capability in financial services industry and develop the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development. managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospects.
  • Review and propose process improvement that drive client and market penetration.
  • Build business success stories and case studies.
  • Maintaining all information of customer activity within CRM platform.
  • Participant events, below the line activities and represent Payoneer in industry forums to drive awareness.
  • Create & articulate compelling value propositions for Payoneer services in coordination with the marketing team.
  • Develop long-term strategic relationships with key stakeholders.
  • Draft various business reports.

For this role you are also:

  • Proactive doer.
  • Strong team player.
  • Organized.
  • Sales oriented – good negotiation skills.

Have you done this kind of stuff?  

  • 1-2 of account management, business development or other relevant experience.
  • Fluent in English and Russian- Must.
  • A Bachelor's degree, preferably in business or communications.
  • Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting the financial impact.
  • Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth.
  • Strong written and verbal communication skills.
  • Data oriented, possesses a high level of attention to detail with strong analytical and business reasoning skills.
  • Track record of meeting and exceeding business established goals.
  • Ability to make decisions in a changing environment, anticipate future needs and drive results.
  • High level of organization and focus and ability to work under pressure.


Not a must but a great advantage:

  • Experience in the IT software industry.
  • Experience using salesforce.com or a similar CRM system.
  • Experience in the Payments and Banking industry.
  • Experience with direct sales for small businesses engaged in cross border trade.
  • Experience with digital marketing, affiliate marketing, social media.
  • Experience with data analytics & BI tools.
  • Experience in working and collaborating with remote teams to get things done.


#LI-Hybrid


Top Skills

Data Analytics
The Company
HQ: New York, NY
2,303 Employees
On-site Workplace
Year Founded: 2005

What We Do

Payoneer is the world’s go-to partner for digital commerce, everywhere.  From borderless payments to boundless growth, Payoneer promises any business, in any market, the technology, connections and confidence to participate and flourish in the new global economy.

Since 2005, Payoneer has been imagining and engineering a truly global ecosystem so the entire world can realize its potential. Powering growth for customers ranging from aspiring entrepreneurs in emerging markets to the world’s leading digital brands like Airbnb, Amazon, Google, Upwork and Walmart, Payoneer offers a universe of opportunities, open to you.

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