Customer Success Architect

Company Description

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

At Palo Alto Networks, we believe in the power of collaboration and value in-person interactions. This is why our employees generally work full time from our office with flexibility offered where needed. This setup fosters casual conversations, problem-solving, and trusted relationships. Our goal is to create an environment where we all win with precision.

Job Description

Your Career

As a Cortex Customer Success Architect, you'll be responsible for making sure that our customers are meeting their objectives. You will play a key role in our company’s success - working together with customers, partners, and your awesome colleagues. 

Your Impact

• Time to value - Analyse customer requirements, provide guidance & assistance throughout the customer lifecycle to ensure a quick and successful product deployment
• Product Expert - Act as the product SME, working together with product and engineering teams ensuring our customers and partners get the most out of our products
• Drive product adoption - Continuous contact with customers to expand adoption of our product by utilising new features and developing additional innovative use cases
• Assist in SOC Transformation - Guide customers through their SOC transformation journey, leveraging the capabilities of Cortex XSIAM to enhance security operations and achieve their goals

Qualifications

Your Experience 

• Experience as a Security Incident Responder, SOC Analyst/Manager, SIEM or Security Engineer
• Minimum of 5 years of experience working with Security Information and Event Management (SIEM) and Endpoint Detection and Response (EDR/XDR) systems
• Proven expertise in designing, implementing, and managing SIEM architectures
• Strong experience in log management, event correlation, and normalization
• Experience with red teaming exercises and the ability to analyze and interpret red and purple teaming reports
• Experience in customer-facing roles with excellent communication and interpersonal skills
• Familiarity with threat intelligence platforms and security orchestration, automation, and response (SOAR) tools
• Ability to develop and maintain scripts in Python or JavaScript is a plus
• Familiarity with various enterprise security and IT products, processes, and ecosystems
• Relevant certifications such as CISSP, OSCP, or GIAC are preferred

Additional Information

The Team

Our Customer Success team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn’t stop once they sign – it evolves. As threats and technology change, we stay in step to accomplish our mission.

You’ll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised – in fact, you’ll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Covid-19 Vaccination Information for Palo Alto Networks Jobs

• Vaccine requirements and disclosure obligations vary by country.
• Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
  • The job requires accessing a company worksite
  • The job requires in-person customer contact and the customer has implemented such requirements
  • You choose to access a Palo Alto Networks worksite
• If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.