Customer Strategist

Our Mission

NewRocket, a global, full-service Elite ServiceNow partner, helps top enterprise leaders solve their toughest business problems and navigate change with confidence. Our mission it to go beyond, creating meaningful experiences for our employees and customers.  Our vision is to be the go-to ServiceNow Guide, creating extraordinary results, with ServiceNow.

NewRocket has been awarded the “2024 BEST Award”, “2024 ServiceNow Customer & Industry Workflows Delivery Success Partner (CIWF)”, “2023 ServiceNow Worldwide Customer Workflow Partner of the Year” and “2023 ServiceNow Creator Workflow Partner of the Year”. We are #GoingBeyond  

Come join our Crew!

Our Approach to Work

At NewRocket, people are not just the backbone; they're the heartbeat. We champion diversity, celebrate creativity, and embrace the uniqueness each person brings to the table. Here, it's not just about a job; it's about fostering a healthy work-life balance, creating a culture that thrives on collaboration and innovation, and supporting professional growth for individuals and teams.

We believe in creating meaningful experiences, not just for our clients but for every member of our crew. Your voice matters, your growth matters, and you matter. Join us for a journey where your uniqueness is not only recognized but celebrated, and together, let's create something extraordinary!

Your Career

As a ServiceNow Practice Strategist, you will be recognized as a thought leader in the market and a key member of our Senior Delivery Team. In close partnership with the VP of Professional Services, you will develop and share NewRocket’s point of view on ServiceNow GTM solutions. You will engage with clients to understand their needs, deliver strategic insights, and empower teams to drive innovation and thought leadership within the COE. This role is for someone passionate about working with clients and contributing to market-leading solutions.

Your Impact

• Practice Roadmap & Strategic Alignment: Establish and maintain the Practice roadmap of prioritized solutions that align with NewRocket’s strategy and ServiceNow’s Global Solutions Framework. Ensure that these solutions differentiate NewRocket in the market.
• Sales Plays & Solution Activation: Collaborate with Capability teams to activate high-value, differentiated sales plays within the practice, driving successful client engagements and business growth.
• Learning & Development: Develop learning curriculum for crew members within the practice, ensuring continuous skill enhancement and alignment with certification standards.
• Client Engagement & Industry Expertise: Serve as an Industry expert and ServiceNow advisor on client engagements, guiding teams and advising clients to ensure high levels of customer satisfaction and successful business outcomes.
• External Relationships & Partner Enablement: Build and maintain external relationships with ServiceNow product teams and partner success teams to establish NewRocket as the leader and go-to partner in the ServiceNow ecosystem.
• Proposal & Solution Review: Collaborate with Practice Architects and Capability Leaders, and partner with Sales and Pre-Sales to define deal solutions. Review and approve proposals and Statements of Work (SOWs), ensuring strategic alignment and delivery success including Pursuit Quality Assessments (PQAs).
• Talent Development & Mentorship: Mentor and coach Practice Capability teams and broader delivery teams, fostering an inclusive environment focused on career growth, innovation, and thought leadership.
• Strategic Input & Resource Planning: Provide input to the Practice Leader on strategic priorities, headcount planning, and talent development to support the long-term growth of the practice.
• Knowledge Sharing & Public Events: Partner with Strategy and Marketing teams to create thought leadership content and ensure participation in public events such as ServiceNow Knowledge. Support high-quality submissions and elevate NewRocket’s visibility.
• Certification Strategy & Crew Empowerment: Collaborate with NewRocket University to drive the certification strategy within the practice. Empower teams to pursue professional development and certification to enhance service delivery.

Your Experience

• 12+ years in Professional Services or Consulting, with 8+ years in Delivery and people management within the ServiceNow ecosystem.
• Strong client-facing and communication skills, with experience engaging senior-level clients.
• Expertise in value proposition articulation and driving growth in complex delivery environments.
• Leadership in building collaborative relationships with clients, partners, and stakeholders.
• Expertise in risk assessment, strategic thinking, and simplifying complex challenges.
• Excellent written and verbal communication skills across all organizational levels.
• Strong understanding of ServiceNow Platform and Global Solutions Framework.
• Ability to simplify complex situations and develop strategic, innovative solutions.
• Skilled at coaching and motivating teams to achieve high performance.
• Results-driven, with a focus on client success and business growth.
• Fosters a collaborative, inclusive, and empathetic work culture.
• Comfortable with change and driving innovation in fast-paced environments.

Education & Certifications:

• Bachelor’s Degree in Management Information Systems, Business, or Computer Science
• ServiceNow Pre-Sales Accreditations in Technology practice product lines 
• ServiceNow Certified System Administrator
• 2 or more ServiceNow Mainline certifications with CMDB, AI features, and CSDM.
• ITIL Foundation or Domain expert related certification
• TOGAF
• CTA or CMA

We Take Care of Our People 

NewRocket is committed to a diverse and inclusive workplace. We value and celebrate diversity, believing that every employee matters and should be respected and heard.  We are proud to be an equal opportunity workplace and affirmative action employer, committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin, or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, citizenship, military, or Veteran status. For individuals with disabilities who would like to request an accommodation, please contact [email protected] https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf