Customer Service Deputy Manager

Posted 9 Hours Ago
Be an Early Applicant
Denver, CO
80K-90K Annually
Mid level
Digital Media • Gaming • Software • Esports • Automation
We are a leading global online gambling brand
The Role
The Customer Service Deputy Manager will enhance customer experience by leading and motivating the team, providing exceptional service, implementing innovative strategies, and overseeing performance. Responsibilities include coaching, managing projects, ensuring compliance, and proposing efficiency improvements within the department.
Summary Generated by Built In

Who we are looking for
A Customer Service Deputy Manager, who will drive and support the growth, the development, and the enhancement of the customer experience.
As a leader, you will focus on delivering exceptional customer service and upholding our reputation for excellence through your team. Reporting to the Customer Service Manager, you will inspire and uplift your team through coaching while fostering a collaborative environment. Your adaptability and proactive mindset will be essential in implementing innovative strategies to improve efficiency and address technical challenges.
This is a unique opportunity to be part of our exciting growth and play a key role in shaping the future of customer service within the customer service team as we expand across the US.
The role involves flexible working hours including weekends, evenings and public holidays to cover the busy sporting calendar.
The salary range for this role is $80,000 - $90,000 annually.
bet365 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
Preferred skills and experience
Excellent planning, organization and time management skills.
High self-motivation with a strong drive to achieve success.
Ability to deliver high standards within agreed deadlines.
People focused with the ability to inspire, motivate and influence improvement.
Proven leader with experience in coaching and people management.
Collaborates effectively within a team and plays a key role as a valuable team member.
Exhibits resilience and a positive, can-do attitude when faced with change.
Skilled at managing multiple diverse and complex projects in a fast-paced environment.
Maintain compliance with individual licensing requirements according to regulations.
Main Responsibilities
Driving the department in providing an excellent level of customer service and promoting the customer service ethos.
Overseeing team performance while actively offering coaching, feedback, and support to the customer service team.
Developing a framework to establish and sustain effective succession planning within the department.
Maintaining an exceptional level of knowledge of the department's policies and procedures.
Proposing, developing and implementing new ideas to drive the department forward and improve efficiency while maintaining an exceptional level of customer service.
Fully investigating potential technical issues and liaising with the management team.
Acting as a point of escalation for customer issues raised by Supervisors within the department.

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The Company
HQ: Denver, Colorado
9,000 Employees
On-site Workplace
Year Founded: 2000

What We Do

bet365, one of the world's leading online gambling companies, is a driving force in the development of enterprise and Internet technology.

Established by Denise Coates CBE in 2000, we have rapidly grown into a global operation employing over 7,000 people and deliver an unrivalled online experience to more than 90 million customers in 22 languages.

Initially, we began by offering online Sports betting but with forward thinking leadership we chose to focus our attention on In-Play betting.

The gamble paid off and enabled us to forge our market leading position. In-Play has been fundamental to our success and remains the cornerstone of a business which, in 2017/18, saw £52.6 billion taken in Sports wagers with up to 2 million markets on site at any one time. Our game changing In-Play betting product and comprehensive sports Live Streaming service covering 750,000 events a year are complemented by our offerings in Casino, Poker, Games, and Bingo.

Innovation continues to be our lifeblood and we pride ourselves on the standards of customer service we deliver. Driven by a shared vision to be the best in our industry, a technology team in excess of 1,300 people work in house to provide the technological advances that enable us to maintain our leadership position.

Giving our teams the freedom to innovate is essential to our success. Our award winning business has worked hard to cultivate a culture of creativity where good ideas and a techno entrepreneurial attitude are encouraged and rewarded.

Today we continue to push technological boundaries and break new ground in software innovation.

Why Work With Us

Our employees have worked hard to achieve our industry status and we encourage them to continue to grow with us. We offer career paths in Technology, Trading, Operations and Media and focus on providing staff with the tools, skills and support they need to succeed. Together we can continue to improve our products and services.

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