Location:
Richland, Mississippi, United States
Job ID:
R0088264
Date Posted:
2025-04-12
Company Name:
HITACHI ENERGY USA INC
Profession (Job Category):
Quality Management
Job Schedule:
Full time
Remote:
No
Job Description:
Join Hitachi Energy as a Customer Quality Engineer at our Richland, MS location! In this challenging role, you will coordinate the analysis of failures and identify improvement potential. You'll lead the implementation of Quality Methods Tools to enhance the efficiency of our Quality Management System. Interacting with all levels from senior management to the shop floor, you'll bring the voice of the customer into the organization. If you have experience in quality management, project management, product development, or engineering in the high voltage sector, apply today and join our team!
How You'll Make an Impact
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Lead root cause analysis of failures on High Voltage Products.
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Coordinate customer complaints and ensure fast, sustainable solutions.
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Prepare and present Root Cause Analysis reports to stakeholders.
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Analyze information to identify root causes using systematic methodologies.
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Implement Quality Methods Tools for successful business results.
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Develop and monitor KPIs for informed business decisions.
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Run improvement projects on specific topics.
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Provide technical support and coordinate on-site investigations.
Your Background
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Bachelor’s degree in mechanical or electrical engineering (or associate degree with relevant experience).
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Knowledge of high voltage products or electrical power systems is desirable.
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Background in quality function, engineering, manufacturing, product development, or project management.
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Proficiency with Root Cause Analysis Tools (8D, DMAIC, 5 Why, Ishikawa).
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Knowledge of Lean 6 Sigma; Green Belt L6S is a plus.
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Experience communicating and resolving complex customer issues.
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Proficiency with MS Office, SAP, SharePoint.
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Fluent English skills; additional languages beneficial but not required.
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Experience in quality management is a plus.
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Good communication and cultural sensitivity.
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Willingness to travel if needed (max. 10%).
More About Us
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Hitachi Energy is renowned worldwide for electrical power transmission and distribution.
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We offer a collaborative and innovative work environment.
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Opportunities for professional growth and development are abundant.
Ready to make a difference? Apply now and become a key player in our Richland team!
Equal Employment Opportunity (EEO)-Females/Minorities/Protected Veterans/Individuals with Disabilities
Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.
Top Skills
What We Do
Since its founding in 1910, Hitachi has responded to the expectations of society and its customers through technology and innovation. Our mission is to “Contribute to society through the development of superior, original technology and products.” Over the past 100+ years this commitment has led us to work towards creating a more sustainable society through our “Social Innovation Business”. We work to apply our expertise in information technology (IT), operational technology (OT), and a wide variety of products to advance social infrastructure systems and improve quality of life across the world.
