Customer Order Coordinator

Are you a current Elekta employee?  

Please click here to apply through our internal career site Find Jobs - Elekta.

Want to join a team with a mission to improve and save lives?  

We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.

We currently have the following opportunity available - please contact us for more details!

We don’t just build technology. We build hope for everyone dealing with cancer. 

What you’ll do at Elekta 

As a Customer Order Coordinator, you’ll be a part of the nine-member Order Management team for our Elekta Brachy business line. You’ll act as a bridge between the customer (the Elekta Sales Organization, Business lines and Global Service) and the entire Brachy supply chain & manufacturing process, specifically the Planning and the Warehouse Expedition teams.  You’ll also liaise with our vendors, manufacturing partners and forwarders, assuring smooth delivery performance of Elekta Brachy products across the globe.  

Responsibilities 

Your daily responsibilities will be focused on the order management process for the Brachy Business Line. Brachy customer orders deal with three primary categories: large medical equipment, radioactive sources and small orders (consumables). Arranging and providing the needed documents and requirements to execute the shipping and export of the orders globally will be the key activities to execute on. 

Your responsibilities include (but are not limited to): 

• Order Management: Arrange and provide all necessary documents and requirements for shipping and export orders, including full coordination with freight or service providers for large project orders. Generate and distribute export and import documentation ensuring timely dispatch and invoicing to customers or business units. 
• Documentation Management: Process shipping documents (EUR.1, ATR, COO), produce Brief packs (create licenses), and populate import/export labels. 
• Vendor Management: Plan and execute the delivery and return of source orders globally in close contact with external manufacturers (vendor Curium), adhering to IATA regulations. Provide rolling forecasts and transport planning to the vendor. 
• Customer Relations: Maintain strong relationships with internal and external stakeholders, focusing on customer satisfaction, compliance, and revenue realization. Manage various order types and processing systems, offering support via CRM and the Brachy E-commerce platform. 
• Compliance: Execute order processing, import, and export in line with medical device regulations (ISO 13485, FDA 510k) and IATA standards. Investigate and resolve customer complaints (CLM cases) related to order management, and handle order returns (RMA’s). Participate in internal audits.  
• Continuous Improvement: Actively participate in continuous improvement initiatives using Lean principles to enhance customer delivery performance, ensure compliance, increase efficiency, and reduce costs. 
• Reporting: Maintain, build, and share reports and relevant KPIs for internal and external stakeholders. 

The right stuff 

The team is responsible for the final step in the manufacturing and supply chain process, ensuring that medical equipment, sources, and consumables are expedited and delivered in a timely and compliant manner worldwide. To be successful in this role, we believe the right attitude and personality traits are:  

• High attention to detail and accuracy in the customer order documentation 
• Solution-oriented mindset 
• Excellent communication skills 
• Ability to manage complex and sometimes stressful situations in a customer-driven environment that requires making decisions 
• Willingness to learn and develop knowledge and competencies in the field 
• Ability to cope with change & adapt.  

What you bring 

We believe that you should also have: 

• Experience of working within global international Logistics/ or Supply Chains with good understanding of international transportation (road and air). 
• Excellent IT skills and experience with an ERP (we use M3 Infor) and CRM (we use Salesforce) systems, various export tools and MS Office.  
• Experience with continuous improvements (lean). 
• Professional proficiency in English and at least working proficiency in Dutch.  

• Nice to have IATA Dangerous Goods certificates “Luchttransport gevaarlijke stoffen (algemeen)”and “Luchttransport gevaarlijke stoffen (radioactief /Class 7). 
• Knowledge of radiation safety/Protection (“TMS verspreidbare radioactieve stoffen D (5B)” or similar) is highly preferred but not mandatory. 
• Experience of managing customer orders & Letter of Credit’s, preferably within the Logistics, Purchasing or administration of Capital Goods/Projects LCs is strongly recommended but not obligatory. 

Why should you join Elekta? 

In this role, you will work for a higher purpose: hope for everyone dealing with cancer and for everyone, regardless of where they are in the world, to have access to the best cancer care.  Additionally, our benefit package includes:  

• 40 paid vacation days per year (27 vacation + 13 ADV) 
• Global bonus plan or Profit scheme  
• Travel allowance  
• Pension fund Metalektro, 50/50 payment  
• Insurance discounts  
• Active staff association  
• Tax benefits for fitness centers and bicycle purchases   
• Hybrid work option (you are required to work on location at least 3 days/week). 

Hiring process  

We look forward to hearing from you! Please submit your application in English via the 'Apply' button.  Applications will be reviewed on an ongoing basis until the deadline on the ​5th of March 2025​.  

For questions regarding the role or special assistance, please contact the responsible TA Partner Maria Strelkova at [email protected]. Please note that we don’t accept applications or provide individual application feedback via e-mail.  

We are an equal opportunity employer 

We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, genetic information, national origin, disability, veteran status, or any other status protected by law in the locations where Elekta operates.  

About Elekta 

As a leader in precision radiation therapy, Elekta is committed to ensuring every patient has access to the best cancer care possible. Elekta is a proud innovator and supplier of equipment and software used to improve, prolong, and save the lives of people with cancer and brain disorders. 

More than 6,000 hospitals worldwide rely on Elekta technology. We openly collaborate with customers to advance sustainable, outcome-driven, and cost-efficient solutions to meet evolving patient needs, improve lives and bring hope to everyone dealing with cancer. To us, it's personal, and our global team of 4,700 employees combine passion, science, and imagination to profoundly change cancer care. We don’t just build technology, we build hope. 

Elekta is headquartered in Stockholm, Sweden, with presence in more than 120 markets and listed on Nasdaq Stockholm. For more information about opportunities at Elekta, please visit elekta.com/company/careers.