At Saputo, we bring good to the table by making high-quality products, investing in our people, and supporting communities around the world . As a top 10 global dairy processor, we value contributions that matter and strive to foster an inclusive, growth-driven work environment. Ready to bring your best?
SDUK's brands include the Nation’s favourite cheese brand Cathedral City plus other well-known butter & spreads (Clover, Country Life, Vitalite, Utterly Butterly), functional ingredients and dairy free products.
This position, internally titled as Customer Operations Technician, is a key role within our supply chain planning function, working closely with various stakeholders across our UK sites, our third-party logistics (3PL) and our retail partners, many of which you will know.
The key focus of the role is to ensure order fulfilment and on-time deliveries to our customers, acting as a dedicated point of contact for all enquiries in relation to sales order management and transacting a high level of accuracy within established timelines.
Working within a wider team of experienced and supportive colleagues from different backgrounds, we’ll look to you to bring resilience and a customer focused approach to problem-solving. We are always looking to challenge the status-quo with an ongoing focus on continuous improvement opportunities – something you will be involved in.
YOU’LL MAKE CONTRIBUTIONS THAT MATTER BY…
- Identifying potential and actual service issues, and resolutions where possible and co-ordinate communication with the customer and relevant internal departments.
- Participating in customer and corporate initiatives, focusing on increasing supply chain efficiencies.
- Receiving, validating and processing customer orders.
- Investigating and managing incidents on delivery and pro-actively resolving ongoing issues to improve service levels.
- Managing promotional activity by ensuring that correct product codes and effective dates are maintained on the system.
- Working with technology to support with KPI reporting.
- Being a collaborator with colleagues to support the overall success of the customer operations department.
- Identifying, initiating, documenting, and implementing new business processes and procedures to promote continuous improvement within supply chain and order management.
YOU’RE BEST SUITED FOR THE ROLE IF YOU ARE…
- Experienced within a customer service position with an understanding of sales administration within manufacturing, supply chain or logistics processes.
- Able to demonstrate high attention to detail with order processing.
- Experienced with prioritising your workload and supporting colleagues with challenges within a fast-paced environment.
- A proven problem solver with
- Comfortable using date interfaces, ERP systems, and able to manipulate data with MS Excel spreadsheets.
- A confident and competent communicator with internal and external stakeholders at all levels.
WE SUPPORT AND CARE FOR OUR EMPLOYEES BY PROVIDING YOU WITH…
- Bonus scheme paid quarterly
- Autonomous and inclusive working environment
- Opportunities for progression within the UK and overseas
- Enhanced employer pension contributions with Scottish Widows
- Health cash plan - claim money back towards essential healthcare such as dental, eye care etc.
- Access to Thrive 24-hours a day - a leading and NHS clinically approved app which focuses on general wellbeing
- Long service recognised every 5 years
- Life assurance up to 4 x contractual pay
- Discounted branded products
- Free, onsite parking
- Subsidised staff restaurant
- 25 holidays + 8 bank holidays
- My Staff Shop - access to exclusive benefits, free advice and savings - providing great discounts from thousands of the UKs largest retailers & service providers.
For additional information on our benefits please go to uk.saputo.com/en/carees/employee-benefits
We support employment equity. Saputo strives to embed diversity and inclusion in its operations and invites candidates from all horizons to join our team.
To enable you to bring your best we will ensure you are provided with any physical or non-physical adjustments to support your participation in the job application and interview process.
Agencies - Thank you for your interest in working with Saputo Dairy UK. We have a PSL who will be supporting us if needed. We do not pay fees or acknowledge any CV’s supplied to Saputo Dairy UK unless you have been briefed on the role by a member of the Talent Acquisition Team.
In the UK, Saputo is a leading manufacturer of branded cheese and dairy spreads, with a portfolio of well-loved brands such as Cathedral City, Clover, and Wensleydale. We also boast a fast-growing dairy alternatives portfolio, which includes the Vitalite and Sheese brands, as well as manufacture specialised ingredients used in infant formula.
Whether your expertise lies in manufacturing, operations, supply chain, sales, quality assurance, or in any other function, your role is integral to our success. You will make contributions that matter, all while working alongside colleagues who genuinely care about your success and who will roll up their sleeves to help.
What We Do
Saputo produces, markets, and distributes a wide array of dairy products of the utmost quality, including cheese, fluid milk, extended shelf-life milk and cream products, cultured products, and dairy ingredients. Saputo is one of the top ten dairy processors in the world, a leading cheese manufacturer and fluid milk and cream processor in Canada, the top dairy processor in Australia, and the second largest in Argentina. In the USA, Saputo ranks among the top three cheese producers and is one of the largest producers of extended shelf-life and cultured dairy products. In the United Kingdom, Saputo is the largest manufacturer of branded cheese and a top manufacturer of dairy spreads. Saputo products are sold in several countries under market-leading brands, as well as private label brands.
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