Customer Onboarding Manager (Parental Leave Cover)

About the role

Our farmers deserve a world-class customer experience. As the Customer Onboarding Manager, you’ll be responsible for delivering this experience for our farmers and ranchers when they first join Halter, ensuring they are best set up for success to realise the value of our product as quickly as possible. 

This is a critical role to support our expansion for next year and beyond, both within the New Zealand market after record growth, and also to support delivering on our growth aspirations into international markets including USA and Australia. To help you achieve this, you’ll be leading our Global onboarding and deployment operations team, making sure our customers have what they need, when they need it. You’ll be responsible for ensuring we consistently deliver a stand-out customer experience, and that our process, automation, and systems constantly evolve alongside our business to support economic scale.

We’re looking for a Customer Onboarding Manager to provide fixed-term parental leave cover starting as soon as possible and ending in June 2026.

What your day could look like

• Customer Onboarding Program. As our product evolves, so too should the way we onboard our customers. You will be responsible for constantly iterating the onboarding experience, ensuring an accessible customer onboarding program for farmers, tailored to each customer segment. The program covers the entire onboarding experience end to end: from signing a contract with our Business Development team, to handing the farmer over to a Customer Success rep. This includes anything from app access, to the technical elements of deployment, introductory training programmes, and animal training.
• Operational Optimisation. Ensure that farms are set up with the right Halter infrastructure (e.g. transmitting towers) to operate with our product, and that this is done in the most efficient and economical way for both Halter and the farmer.
• Cross-Functional Collaboration. Foster relationships with other internal teams across Product and Customer functions, to establish feedback loops to deliver a seamless customer experience. You will be our farmers’ biggest advocate internally through the early stages of their Halter Journey.
• Metrics that matter. Take ownership of the inputs that drive our cost-to-deploy and cost-to-serve unit economics at Halter, and isolate the key metrics and targets the Onboarding team will focus on to positively impact and improve this result in line with our financial targets
• Team leadership.  Build and foster an innovative and collaborative team of high performing individuals, where the common goal is to provide the best customer experience for our farmers specifically through their initial onboarding experience. 

Who are we looking for

• To be successful in this role you’ll be someone who is super comfortable with thinking on your feet, operating at max velocity, and caring deeply about our farmer experience. You’ll need to be able to flex between driving long-term planning vs supporting short-term execution, and be super comfortable challenging the business and yourself with a mindset of ‘what got us to here won’t get us to there’.
• The right person for this role will be someone passionate about putting themselves in a farmer’s shoes to understand how we can deliver the simplest and smoothest experience to get onboarded and gain value from Halter in the shortest amount of time possible. 

Why our team loves working at Halter

• Every now and again a company comes along that disrupts and transforms an entire industry, leaving society in a better place. Few people get the opportunity to work at companies like these. Halter is an incredible technology transforming an essential industry. We have a genuine and shared connection to our mission to make a difference in the world.
• Our product changes the lives of our customers, directly improving their livelihoods and their lifestyle. Your work matters.
• Dedicate yourself to solving real-world problems alongside an epic team in a high-growth culture. The excitement, risk and reward of a high-growth technology scale-up on the global stage. Our ideas are truly valued, we are able to move fast, and our impact is real.

Our Office First Approach

There’s a reason you visit your friends in person, live with your family and don’t do dinners over Zoom. Humans are wired for connection. We believe a world-class, in-person office culture is the best way for high-performing teams. 

Being office first is a core pillar of our culture. We believe in-person connections are key to driving your own growth, learning, impact, and building genuine long-lasting relationships. Strong relationships make it easier to disagree, give feedback, and do meaningful and aligned work. We don’t like having heaps of rules or policies, but this means having strong, trusted relationships is critical.

Our office vibe is something special, it’s hard to describe until you’re here, but people at Halter who have come from fully remote or hybrid companies say they could never go back - the high energy and spectacular people they are now surrounded by everyday makes work so enjoyable. Your growth, your learning and your impact is truly unlimited here, and a big part of that comes from being together solving problems, innovating, building context, and constantly learning from each other.

About Halter

At Halter, we’re on a mission to enable farmers and graziers to run the most productive and sustainable operations. Our customers are using Halter to break free from the time-intensive constraints of conventional practices. Imagine watching 500 cattle stand up and walk calmly towards their next break? No quad bikes, no dogs, no fences. Just a group of cattle walking at their own pace. People say it looks like magic. Our customers are revolutionizing grazing with Halter. It's changing lives and transforming an industry. People join Halter to do meaningful work. By joining us you’ll be solving challenging problems within a talented team and a culture built for high performance. Our team out-think, out-work and out-care. We’re committed to delivering real change in the world - this isn’t easy, and in truth, we love that it’s hard. We’re backed to deliver on a mission that matters by Tier 1 investors including Bessemer Venture Partners, DCVC, Blackbird, Promus Ventures, Rocket Lab’s Peter Beck and Icehouse ventures.

To find out more, visit our careers website, LinkedIn & Instagram.

Join our team

Halter is committed to promoting a diverse and inclusive workplace — a place where we can each be ourselves and do the best work of our lives. Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and under-represented groups of candidates tend to only apply when they meet every requirement. If you think you have what it takes but don’t necessarily tick every requirement on this job description, please still get in touch and apply to Halter. We’d love to chat to see if you’ll be an epic fit!

If this opportunity sounds like you, please apply below by sending through your cover letter explaining why you’re excited about this role and working at Halter, along with your CV, and we’ll be in touch!

Please also feel free to check out the careers page for more information on working at Halter and don't forget to follow us on LinkedIn & Instagram.