Customer & Marketing Analyst III - Remote

External candidates: In order for your application to be correctly processed please sign-in before you apply

Internal candidates: Please go to Workday and click "Find Jobs" link under Career

Thank you for considering opportunities with us!

Job Title

Customer & Marketing Analyst III - Remote

Requisition Number

R7003 Customer & Marketing Analyst III - Remote (Open)

Location

Arizona - Home Teleworkers

Additional Locations

Alabama - Home Teleworkers, Alabama - Home Teleworkers, Arkansas - Home Teleworkers, California - Home Teleworkers, Colorado - Home Teleworkers, Connecticut - Home Teleworkers, Delaware - Home Teleworker, Florida - Home Teleworkers, Georgia - Home Teleworkers, Idaho - Home Teleworkers, Illinois - Home Teleworkers, Indiana - Home Teleworkers, Iowa - Home Teleworkers, Kansas - Home Teleworker, Kentucky - Home Teleworkers, Louisiana - Home Teleworkers, Maine Home Teleworkers, Maryland - Home Teleworkers, Massachusetts - Home Teleworkers, Michigan - Home Teleworkers, Minnesota - Home Teleworkers, Mississippi - Home Teleworker, Missouri - Home Teleworker, Montana - Home Teleworkers, Nebraska - Home Teleworkers {+ 19 more}

Job Information

CSAA Insurance Group (CSAA IG), a AAA insurer, is one of the top personal lines property and casualty insurance groups in the U.S. Our employees proudly live our core beliefs and fulfill our enduring purpose to help members prevent, prepare for and recover from life's uncertainties, and we're proud of the culture we create together. As we commit to progress over perfection, we recognize that every day is an opportunity to be innovative and adaptable. At CSAA IG, we hire good people for a brighter tomorrow. We are actively hiring for a Customer & Marketing Analyst! Join us and support CSAA IG in achieving our goals.    

Your Role:

The CSAA Data Science team is seeking a Customer & Marketing Analyst that will be responsible for leveraging data to provide customer data and measure business outcomes to inform business decisions, and to reveal and size new opportunities. This is an opportunity to be part of a customer focused team in our Personal Lines division, with a focus on customer behaviors in the auto and property business lines. The ideal individual is experienced in designing and delivering effective data visualizations and insights on marketing, customer behavior and customer experience programs.  You will collaborate closely with the product, customer experience and policyholder communication teams to understand business objectives and transform data into influential insights.  This position requires strong data, visualization, analytical and effective storytelling skills.

Your Work:

• Applies data mining and code writing techniques to extract, prepare and translate data into business insights and enterprise analytic community data use.  

• Develops data driven findings on marketing and customer outcomes with an appropriate balance of mathematical precision and practical business intuition.

• Responsible for measuring and analyzing marketing and customer experience program effectiveness, managing critical performance metrics, reports and dashboards providing relevant findings commentary for business partners.  

• Works across business, IT and the analytic community to streamline, automate and manage data for enterprise use, with heightened focus on customer behavior and marketing outcomes.  

• Acts independently to determine methods and procedures on new or special assignments.

Required Experience, Education and Skills:

• Bachelor's degree in business, business analytics, data mining, statistics, computer science or a related field, or equivalent experience.

• A minimum of 3 years of experience in analytics.

• Skilled in data analysis programming & visualization skills:  e.g. SQL, MySQL, SAS, Macro Enterprise Guide, Power BI, Advanced Excel.

• Strong statistical, analytical, critical thinking, and collaboration skills.

• Detail-oriented with a focus on data accuracy, integrity and automation.

• Inquisitive orientation and the ability to identify data needs and opportunities.

• Travels as needed for role, including divisional / team meetings and other in-person meetings.

What would make us excited about you? 

• 3+ years in marketing, insurance or customer analytics preferred.

• Multivariate statistical analysis, including regression analysis, decision trees, cluster analysis and direct/database marketing analysis.

• Working knowledge of additional analytic tools and platforms such as Snowflake, DataRobot.

• Shows respect for differences through excellent communication skills with people from an array of backgrounds.    

• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.).

• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.).

• Fulfills business needs, which may include investing extra time, helping other teams, etc. 

CSAA IG Careers

At CSAA IG, we’re proudly devoted to protecting our customers, our employees, our communities, and the world at large. We are on a climate journey to continue to do better for our people, our business, and our planet. Taking bold action and leading by example. We are citizens for a changing world, and we continually change to meet it.

Join us if you…

• BELIEVE in a mission focused on building a community of service, rooted in inclusion and belonging.

• COMMIT to being there for our customers and employees.

• CREATE a sense of purpose that serves the greater good through innovation. 

Recognition: We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!  Read more about what we offer and what it is like to be a part of our dynamic team at https://careers.csaa-insurance.aaa.com/us/en/benefits 

In most cases, you will have the opportunity to choose your preferred working location from the following options when you join CSAA IG: remote, hybrid, or in-person. Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

If a reasonable accommodation is needed to participate in the job application or interview process, please contact [email protected].

As part of our values, we are committed to supporting inclusion and diversity at CSAA IG. We actively celebrate colleagues’ different abilities, sexual orientation, ethnicity, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.

We are always recruiting, retaining, and promoting a diverse mix of colleagues who are representative of the U.S. workforce. The diversity of our team fosters a broad range of ideas and enables us to design and deliver a wide array of products to meet customers’ evolving needs.

CSAA Insurance Group is an equal opportunity employer.  

The national average salary range for this position is $105,300.00 - $117,000.00 annual. However, we have a location-based compensation structure. Our salary ranges vary and are calculated based on county of residence. The full salary range for this position across all the states we hire in is $94,860.00 - $140,500.00 annual. This role also includes an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 8% of eligible pay.

If you apply and are selected to continue in the recruiting process, we will schedule a preliminary call with you to discuss the role and will disclose during that call the available salary/hourly rate range based on your location. Factors used to determine the actual salary offered may include location, experience, or education.

Must have authorization to work indefinitely in the US.

Please note we are hiring for this role remote anywhere in the United States with the following exceptions: Hawaii and Alaska.

#LI-JH1

.