Overview: We are seeking a proactive and detail-oriented Customer Integration Administrator to join our team on a 6-month contract basis. In this role, you will collaborate closely with Customer Engagement Managers to facilitate seamless onboarding of our technology and ensure ongoing compliance for our valued customers. You will be responsible for communicating with customers via email, monitoring compliance requirements, and managing tasks within HubSpot to streamline integration processes.
Responsibilities
- Work closely with Customer Engagement Managers to support customers through the onboarding process of our technology platform.
- Communicate effectively with customers via email to provide guidance, updates, and ensure timely integration and compliance.
- Monitor and ensure compliance with established standards and requirements throughout the customer lifecycle.
- Utilize HubSpot to set up tasks, track progress, and manage communication with internal teams and customers.
- Collaborate cross-functionally with various teams including Sales, Underwriting and Insurance Services to expedite customer integration and resolve any issues that may arise.
Requirements
- Previous experience in a customer-facing role or a related field.
- Strong organizational skills with the ability to manage multiple tasks and deadlines simultaneously.
- Excellent written and verbal communication skills; comfortable communicating technical information to non-technical audiences.
- Proficiency in using email communication tools and familiarity with CRM systems welcomed.
- Attention to detail and a commitment to delivering high-quality service to customers.
- Experience utilising AI or automation capabilities welcomed -
What We Do
Fairmatic is creating a new commercial insurance category by delivering the first data-driven fleet insurance that rewards safety with savings. Fairmatic’s new approach leverages AI-powered technology in combination with deep telematics data to drive meaningful cost savings for fleets by valuing responsible driving leading to safer roads. The Fairmatic underwriting model has been trained and tested with over 200 billion miles of driving data to help fleets proactively manage safety issues with actionable insights.
Founded by Jonathan Matus, a serial technologist who helped launch Android and Facebook mobile, Fairmatic is fundamentally reimagining commercial auto insurance from the ground up to make roads safer one fleet at a time. Fairmatic has raised a total of $88M from Battery Ventures, Foundation Capital, Aquiline Technology Growth and insurtech, fintech and technology investors, including Jerry Yang, Oren Zeev, and Bill Tai.
Fairmatic is expanding its global team. Learn more about Fairmatic at fairmatic.com or join the team of unconventional, adaptable and curious technologists by reaching out to [email protected].
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