Customer Implementation Manager

Location: Colombia

Telesign connects, protects and proactively defends companies, customers and the digital interactions between them. With powerful AI that delivers identity with speed, accuracy and global reach, we enable Continuous Trust. Empowering companies to transact, communicate and engage with their customers free of fear, Continuous Trust makes the promise of the digital economy possible.

Telesign is hiring a Customer Implementation Manager to lead the integration of Telesign’s products post-sale. The Implementation Manager will oversee all aspects of integration ensuring achievement of the intended business goals and value. This role will be involved in global expansion as Telesign scales integration and onboarding initiatives.

Key Responsibilities:

• Lead the development and execution of integrations for customers of all sizes across various sectors.
• Kick-off the integration process with customers from intro call, key stakeholder identification, mapping out timelines and milestones based on customer’s launch plans.
• Serve as the first touch point for customers post-sale.
• Become a Telesign product expert – understand product functionality and capabilities to answer customer questions in a timely fashion.
• Consult product owners, engineers, and technology executives.
• Lead technical integration calls with various customer stakeholders.
• Build and maintain strong relationships to drive fast integration.
• Field all incoming questions related to onboarding and product setup.
• Meet and exceed all metrics such as Time to Integrate, Time to Revenue (FMI) and Time to Ramp.
• Understand strategic objectives, drive integration planning, assess risks and challenges, develop comprehensive project plans, drive all integration workstreams, lead functional teams, monitor integration status, rapidly identify and resolve potential issues, and give regular status updates.
• Regularly report the status of all integrations to internal executives
• Manage an evolving pipeline of incoming integrations.
• Build out and continuously improve integration capabilities as Telesign’s integration team continues to evolve.
• Serve as a mentor and lead junior integration managers.
• Collaborate with teams across Telesign daily.

Essential Requirements:

• Minimum of 4+ years of relevant experience, preferably at a SaaS technology company, and a minimum 4+ years’ experience supporting multiple integrations highly preferred.
• Exceptional project management skills with the ability to track and manage complex process, and a desire to collaborate with multiple teams and projects.
• Passionate about building relationships and solving problems.
• Technically inclined to understand products and where the integration process sits within the customer journey, discuss roadmaps with internal and external partners including; Engineering, Product & Sales.
• Experience defining, implementing and following integration processes to ensure all customer launches are successful.
• Heavy experience with APIs is a must.
• Technical experience with mobile SDKs and SMS experience a plus.
• Demonstrated record of successful cross-functional collaboration, leadership, and relationship building.

About Telesign:

Telesign connects and protects online experiences with sophisticated customer identity and engagement solutions. Through APIs that deliver user verification, data insights, and communications we solve today’s unique customer challenges by bridging businesses to the complex world of global telecommunications.Telesign is proud to be an equal opportunity employer. We believe our differences help us create a better workplace, a better product, and a better community. We do not discriminate on the basis of race, color, ancestry, religion, national origin, marital status, pregnancy, sex, sexual orientation, gender, gender identity or expression, age, genetic information, disability, military or veteran status, or any other basis protected by federal, state or local law, ordinance or regulation.Telesign also participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Telesign is an Affirmative Action Employer and as part of the commitment to AAP, it will seek to ensure affirmative action to provide equality of opportunity in all aspects of employment, and that all personnel activities, such as the recruitment selection, training, compensation, benefits, discipline, promotion, transfer, layoff and termination processes remain free of illegal discrimination and harassment based on protected characteristics.

NOTICE TO ALL POTENTIAL JOB CANDIDATES
We recently have become aware of individuals, unaffiliated with Telesign Corporation, who have been sending out fake employment offers using a name similar to ours, in an apparent attempt to defraud would-be job candidates. In a recent example, a scam email was sent from the @outlook.com domain. All emails sent on behalf of Telesign will come from email addresses ending in @telesign.com.
Please be advised that Telesign Corporation does not solicit candidates for employment via email - nor do we require or ask for fees or payments during any phase of the recruitment or hiring process. If any person solicits financial information, fees, or payments from you as part of the "recruitment process" or as part of a purported employment offer, you should assume that the communication is not from Telesign Corporation and is not sanctioned or approved by our Company.
If you have received one these offers or believe you have been the victim of fraudulent activity via the internet, we would appreciate you filing a complaint with the Internet Crime Complaint Center at the link below:
http://www.ic3.gov/default.aspx