CLO Virtual Fashion is the creator of CLO and Marvelous Designer, the top 3D garment design programs used in fashion, film, and game development.
With over two decades of research and development in accurate garment simulation, CLO Virtual Fashion's mission is to empower users at every step of the garment journey, from concept to design, manufacturing to marketing, and fitting to styling.
In addition to 3D garment design software, CLO Virtual Fashion's products include CLO-SET (a digital asset management and collaboration platform), CONNECT (a digital fashion hub and marketplace), and consumer-facing solutions such as e-commerce virtual fittings.
Founded in 2009, CLO's interconnected and ever-growing product ecosystem is built to power the future of everything related to garments.
CLO Virtual Fashion currently has 13 offices located in 11 countries across North America, Asia, Europe, and South America, and continues to expand to serve users around the globe.
Position Overview
We are looking for a visionary to join our team in Vietnam. We are not small anymore but a global team and the environment will be close to that of a start-up. We wear many hats, brainstorm many ideas, and are filled with a passion for all things Fashion & 3D.
Join the Global CX team as a new CX manager for the Southeast Asia market!
The Global CX chapter is responsible for CLO subscription business and operations targeting individual and student users. CX managers plan, implement, and control the efficient flow and develop services between CLO and all creators worldwide. The Team units are located in Korea, USA, China, India, Germany, Spain, France, and Brazil.
To Apply
- Must submit your resume in English
- Should you have any questions, please contact [email protected]
Responsibilities
- Daily Operational work to serve CLO individual/ student user community managing inquiries, support, and the website.
- In-depth analysis of user inquiries, support, and user activities on clo3d.com website and CLO’s social media channels.
- Analyze service gaps and recommend effective measures to prevent mishandlings and claims.
- Review and improve service processes across the entire service chain to create positive customer experience thereby enhancing the branding of CLO.
- Research not only in Vietnam but also in Southeast Asia to expand individual and student users.
- Work with other teams to execute project workstreams as part of the wider company business.
- To lead customer experience improvements in user workflow, contents and website operations working with Web Developers.
- Plan and execute online/offline events mainly targeting potential or/and existing CLO subscription users working with the Marketing Team.
- Communicate actively and work in tandem with the Global CX chapter to have aligned goals and strategies.
Requirements
- 2+ years of work experience in business development, operations, marketing, or user research in the tech industry.
- Agile work ethic; comfortable with trials and errors.
- Critical thinking and creative strategizing.
- Open to working with colleagues from different places, time zones, backgrounds, and cultures.
- Strong project planning and management skills.
- Native in Vietnamese and strong written and verbal communication skills in English
Plus if you have
- Knowledge and experience in 2D/3D CAD, B2C SaaS business
- Academic studies in Statistics, Business Administration, and Information Technology related majors
- Proficiency in other Southeast Asia languages (e.g. Thai, Malay, Indonesian, Lao, Burmese, Cambodian, and Filipino, etc.)
What We Do
CLO Virtual Fashion is committed to innovating the way we communicate fashion through our true-to-life 3D garment simulation technology. Our virtual garment solutions and services connect all teams involved in the digital product lifecycle, enabling more direct collaboration and reduced lead time, whilst maintaining the intricacies of garment design. We envision our garment simulation technology to become not only the tool to create virtual garments, but also the platform to provide valuable data about garments, designs, and trends, by virtualizing every garment on Earth.
Our products range from CLO (3D Design Software for apparel designers and brands), Marvelous Designer (3D Design Software for character artists in gaming and animation companies), Benefit by CLO (Virtual Fitting Platform), CLOSET (Communications and Archiving Platform for virtual garments), to Marvelous SDK (Real Time Draping Engine for games) to create a new ecosystem for virtual garments.
Through these services and our continuing research and development in 3D and garment design, we are transforming the way we produce and consume garments - both tangible (actual garments from brands) and intangible (virtual garments in games and movies), for ones we wear and what our virtual characters wear.
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