Overview:
If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking an Intern to join the Rising Pioneer Program as part of our Customer Experience team.
Working under the Customer Experience team at SageSure, the largest independent residential managing general underwriter (MGU) in the U.S., offers a broad range of opportunities and experience to advance your career. You will be a part of the Marketing & Sales Enablement and Optimization practice that is transforming the way we strategize, engage, and motivate our partner agents. In this role, you will:
- Work cross-functionally with other departments developing surveys and synthesizing findings
- Identify challenges within internal processes and recommend solutions sharpening documentation and critical thinking skills
- Provide updates to the AVP of CX and present findings to senior leaders growing your executive presence
What you’d be doing:
- Partnering with cross-functional teams to design customer surveys and reporting solutions
- Conducting research using Qualtrics surveys, questionnaires, and customer interviews
- Analyzing voice of customer through both relational and transactional studies
- Synthesizing customer feedback into actionable key themes that highlight CX opportunities
- Assisting with the communications and administration of Voice of Customer (VOC) programs
- Designing and developing CX dashboards, reports, and closed loop processes in Qualtrics
- Fostering cross-functional relationships with senior-level visibility
We’re looking for someone who has:
- An undergraduate education pursuing a degree in Business, Marketing, Human-Centered Design, or Soft Sciences
- A graduation date in 2026
- Solid problem-solving skills and detail oriented
- Proficiency in Microsoft Office Suite, particularly PowerPoint and Word
- Strong Communication skills
- Ability to multitask and eager to learn
- Ability to work independently and as a team member
- Authorization to work in the United States
Highly preferred candidates also have:
- Prior internship experience
- GPA of 3.0 or higher
- Strong writing skills
- Experience with service design
About SageSure:
As a Best Places to Work in Insurance Recipient for four years in a row (2020-2023), SageSure, one of the largest residential property insurance managing general underwriter (MGU) in the United States, is pioneering ways people protect their American Dream.
A leader in catastrophe-exposed property insurance, SageSure was founded in 2009 to deliver reliable products, exceptional customer experiences, and strong underwriting results in challenging insurance markets. SageSure currently operates in 14 states and provides home, flood, and commercial coverage on behalf of its highly rated carrier partners.
We have more than 600 employees working remotely or hybrid in one of our eight offices—Jersey City, NJ; Mountain View, CA; Chicago, IL; Tallahassee, FL; Cincinnati, OH; Houston, TX; Mt. Laurel, NJ; and Cheshire, CT—who are tackling the industry’s toughest challenges.
We provide generous health benefits and perks, including tuition reimbursement, wellness allowance, paid volunteer time off, a matching 401K plan, and more.
SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work.
Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.
Top Skills
What We Do
SageSure is an innovation-focused insurance and technology company specializing in underserved property markets. As the leading homeowners insurtech organization in the U.S. measured by premium and profitability, we offer more than 40 competitively priced insurance products on behalf of our carrier partners, serving 300,000+ policyholders. SageSure partners with a growing network of insurance agents and brokers in 14 coastal states.
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