Digital Designer and Program Support Specialist Senior Associate

Job Description
Do you have experience in curriculum development, learning facilitation, and program management? Then, apply today!
As a Digital Designer and Program Support Specialist within the Learning Solutions team, you will play a crucial role in the creative, facilitative, and operational aspects of our learning solutions. You will design engaging digital content, facilitate both in-person and virtual training sessions, and provide essential program support to ensure our learning solutions are effective and impactful. Your responsibilities will include coordinating schedules, managing resources, and ensuring all materials and technologies are prepared for seamless delivery. Strong organizational, facilitation, and project management skills are essential to enhance the overall impact of our programs and initiatives.
Job Responsibilities

• Create engaging and impactful learning content, including videos and digital courses.
• Develop wireframes, prototypes, and mockups to effectively communicate design ideas and concepts.
• Utilize tools such as Storyline, Adobe Creative Cloud, Vyond, After Effects, and Adobe Animate to develop high-quality videos, graphics, and other digital learning products.
• Collaborate with Domain Solutions and development teams to ensure cohesive and effective learning solutions.
• Facilitate professional development training both in classroom and virtually to ensure effective knowledge transfer and engagement.
• Facilitate Train-the-Trainer sessions and provide facilitation support for targeted programs where required.
• Provide logistical support for learning programs and initiatives, including coordinating schedules and managing resources.
• Ensure all materials and technologies are prepared for seamless delivery of learning solutions.
• Support program management activities, including tracking progress, reporting on outcomes, and identifying areas for improvement.

Required Qualifications, Capabilities, and Skills

• 2+ years experience in learning and development, with a focus on curriculum development, facilitation, and program management.
• Strong agile project management experience.
• Display the highest professional standards, operating with a commercial mindset, high client centricity, and being innovative by challenging the status quo.
• Highly focused on detail, and adept at multi-tasking and meeting deadlines within a fast-moving professional environment.
• Ability to work independently in a high-performance team.
• Ability to work collaboratively and to develop strong, positive working relationships across a matrixed organization.
• Expert proficiency in Video/Audio Studio production and editing.
• Proficiency in four or more tools in the Adobe Creative Suite applications (Adobe After Effects, Adobe Photoshop, Adobe Illustrator, Adobe Premiere Pro, Adobe Audition, Adobe Dreamweaver, Adobe Animate); and high proficiency in tools/programs such as Articulate Storyline, Figma, Microsoft Office tools.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Human Resources plays a critical role in driving the employee experience, shaping the firm's culture and building a diverse and inclusive workforce. We are a strategic partner to the business - working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.