About PartsSource
PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment. Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience.
PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On®, which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems.
About the Job Opportunity
Reporting to the Director Customer Onboarding - Services, you will be responsible for the end-to-end coordination and governance for the implementations of PartsSource’s strategic customer programs and service-focused software solution projects. This role bridges technical expertise, service operations, and customer engagement, ensuring seamless integration and long-term success of our offerings in healthcare environments.
What You’ll Do
Define Implementation Scope, Schedule & Effort
- Collaborate with internal and external stakeholders to define project deliverables, milestones, schedules, and effort, with a focus on service workflows and medical equipment solutions.
- Translate scope into a contractual statement of work (SOW) tailored to healthcare service requirements.
- Present SOW to customers, obtain alignment, and secure sign-off to establish clear project parameters.
- Build repeatable Service Descriptions to standardize deployment approaches for PartsSource’s service-oriented programs.
Manage Assigned Projects Flawlessly
- Own end-to-end project delivery from scoping through to closure, emphasizing healthcare service program success.
- Proactively identify risks and define mitigation plans to ensure on-time and within-budget delivery.
- Ensure every project step delivers exceptional service experiences for customers.
- Oversee multiple complex integrations and third-party service partnerships to deliver seamless solutions.
Establish Governance & Manage Stakeholders
- Drive project timelines, ensuring alignment with customer service priorities and medical equipment requirements.
- Implement governance structures that promote consistent communication and stakeholder accountability throughout project delivery.
- Regularly facilitate project status and Steering Committee meetings to align internal and external stakeholders on key milestones.
- Build and nurture strong relationships with healthcare stakeholders, including HTM departments and service teams.
- Develop standardized templates and processes to enhance consistency and scalability across service projects.
Ensure Adoption & Benefits Realization
- Develop and execute robust change management programs to support customers in navigating organizational shifts related to medical equipment servicing.
- Validate customer adoption of service programs and confirm benefits realization prior to project closure.
- Provide a seamless handoff to ensure continuity in customer experience and long-term success of PartsSource’s service solutions.
What You'll Bring
- Proven ability to navigate complex organizations and manage diverse healthcare stakeholders to drive results.
- Commitment to delivering exceptional, service-focused customer experiences.
- Strong understanding of service operations and medical equipment management in healthcare settings.
Your Background
- Prior experience as a Project or Engagement Manager, with end-to-end delivery of service and enterprise software implementation projects, from scoping through to benefits realization.
- Preferred knowledge and experience in working with HTM departments, healthcare organizations, or OEM training in medical equipment servicing.
- Preferred experience managing projects with multiple integrations and third parties
- Willing and able to travel 50% of the time
- Ability to consistently provide customers with an incredible world-class experience
Who We Want to Meet
- You’re a positive person, ready to serve as an enthusiastic promoter of PartsSource to internal and external clients
- You’re a problem solver, organized, detail oriented and always looking to find ways to work towards a win-win solution
- You’re a strong influencer able to build relationships, and gain the trust and confidence of customers, third parties and executives
- You’re an expert facilitator and pro when it comes to reading stakeholders and managing the room
- You don’t settle for the status quo. You’re always improving upon processes and tools to find simpler and better ways to work.
- You’re accountable. You do what you say you’re going to do. And when you mess up- you own it, learn from it, and move on.
Benefits & Perks
- Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
- Career and professional development through training, coaching and new experiences.
- Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
- Inclusive and diverse community of passionate professionals learning and growing together.
Interested?
We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.
About PartsSource
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment.
In 2021, Bain Capital invested in the platform, further accelerating our growth and long-term impact within the healthcare industry.
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Read more about us here:
- PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
- PartsSource Named One of the Top 100 Healthcare Technology Companies of 2023
- WSJ: Bain Capital Private Equity Scoops Up PartsSource
- PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List
PartsSource values diversity and is committed to Equal Employment Opportunity, ensuring decisions are made regardless of race, gender, disability, or background. We welcome applicants from all walks of life and are dedicated to providing an accessible hiring process for everyone.
Legal authorization to work in the U.S. is required.
What We Do
PartsSource is the leading evidence-based B2B vertical marketplace and supply chain software platform used by the healthcare provider and supplier ecosystem to improve essential clinical operations, staff productivity, costs, asset uptime and supply chain resiliency. Today we help more than 5,000 member hospitals and more than 15,000 clinical sites achieve sustainable savings and efficiencies.
As healthcare’s leading source of the knowledge, processes and components – we can transform your supply chain, the way you work and most importantly, ensure healthcare is always available. In addition to automating the highly complex workflow associated with procurement and vendor management, our team can work with you to identify new opportunities for efficiencies and improved availability, so that your healthcare is always on
