Engagement Manager - Federal

Company Description

Nexthink is the leader in digital employee experience management software. The company provides IT leaders with unprecedented insight allowing them to see, diagnose and fix issues at scale impacting employees anywhere, with any application or network, before employees notice the issue. As the first solution to allow IT to progress from reactive problem solving to proactive optimization, Nexthink enables its more than 1,200 customers to provide better digital experiences to more than 15 million employees. Dual headquartered in Lausanne, Switzerland and Boston, Massachusetts, Nexthink has 9 offices worldwide.

Job Description

The Engagement Manager - Federal plays a crucial role in Nexthink’s services organization, acting as a key representative for our company in the U.S. Federal government sector. This position is responsible for ensuring the successful delivery of Nexthink’s solutions and services in federal environments, addressing the unique needs and challenges faced by government clients

The Engagement Manager -Federal requires a hard-working and enthusiastic individual with strong technical and communication skills, along with the ability to establish and maintain confidence with colleagues and federal customers. A proven track record of project managing enterprise software deployments on behalf of vendors in the federal sector is essential, as is the ability to travel as required.

Key Functions:

• Own the entire services engagement lifecycle for federal clients, from assisting in the services sales process and managing the services contracting process to successful delivery, sign-off, and billing with no customer disputes.
• Lead the engagement implementation team, managing ongoing staff resourcing specifically tailored to the needs of federal projects.
• Produce and maintain all relevant project documentation, including scoping, statements of work, project plans, budgets, risk registers, change orders, and status reports, ensuring compliance with federal regulations.
• Provide expert advice and guidance on the impact of the solution on a customer’s organization, proactively recommending approaches to mitigate any delivery risk to the engagement.
• Identify further opportunities to provide incremental value within federal agencies and work with commercial teams to progress these opportunities.

Qualifications

• 4-year degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Certified in the ITIL Methodology.
• Proven experience leading the deployment of complex enterprise solutions in a multi-vendor environment, including collaboration with Systems Integrators within the federal space.
• Ownership of all aspects of the services contracting process for federal clients, including resolving any negotiations by involving senior management as appropriate.
• Relevant project management certifications.
• Minimum of six years of relevant project management work experience, with at least four years in a customer-facing role for a software vendor (two of which should have been in delivering SaaS-based solutions to federal clients). PMI-Project Management Professional Certification preferred.
• Demonstrable successful delivery of multiple engagements within the federal sector.
• Strong communication skills (written, presentational, and interpersonal) with the ability to consult and influence within culturally diverse, multinational organizations.
• Ability to guide and resolve any escalated delivery issues through the judicious involvement of company management and optimal deployment of company resources.
• Commitment to customer satisfaction, particularly in the context of federal government clients.
• Strong understanding of the US Federal government structure and procurement processes.
• Must be able to pass security clearance for each government agency that is using Nexthink’s platform (if needed).

Additional Information

We are 1000+ employees strong in 21 countries across 8 different time zones speaking 60+ languages. We are positive, we get things done, we keep growing, and we are one team, we are Nexthink. We believe actions are stronger than words when it comes to diversity, inclusion, and equity in the workplace. Nexthinkers are multinational and multilingual, and come from all walks of life. We are committed to hiring a genuinely representative workforce that can create solutions and foster innovation for the modern digital employee experience.

Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. 

In addition, we offer: 

• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.

Total Rewards @ Nexthink
At Nexthink, we offer one of the most comprehensive and generous benefits plans. Your total rewards compensation package includes base salary and may also include a commission or performance bonus plan, as well as equity. We provide our US employees with 100% covered company benefits that consist of health, dental, vision as well as access to life insurance, long-term disability, and accidental death/personal loss coverage. 

In addition, we offer: 

• 🏖️ Flexible Hours and unlimited vacation (employees have unlimited paid time off on top of the 15 days of holidays we offer), 11 company-paid holidays, and 3 extra days for volunteering.
• 🏡 Hybrid work model that balances office and remote work, with structured onboarding to foster connections and team integration.
• 📚 Free access to professional training platforms to explore your interests and enhance your skills.
• 🍼 Up to 16 weeks of paid leave for birthing parents/primary caregivers, 6 weeks for secondary caregivers.
• 💰 Plan for the future with a 401(k) plan featuring up to 4% company matching contributions, vesting immediately, to grow your retirement savings.
• 📣 Bonuses for referring successful hires after three months of continuous employment.

Base salary ranges are determined by country, role, level, experience, and skills. The range displayed on each job posting reflects Nexthink’s good faith determination of the minimum and maximum targets for new hire salaries across all US locations. Individual pay is determined by related factors, including job skills, experience, and relevant education or training, which may impact a final offer. Your Talent Acquisition Partner can share more about the specific salary range during the hiring process.