Promote and sells products/services on behalf of call centre clients; meets and exceeds sales quotas and goals.
More experienced Advisors may coach others and support the resolution of escalated complaints in accordance with
business, policy and legal
requirements
Job title:
Customer Advisor
Job Description:
Handling contacts via live Internet chat and other real-time Internet applications, e-mail or phone calls and performing data entry to maintain and update customer databases.
Ensuring sales are regulatory compliant; adhering to prepared selling scripts and where a customer is a retention risk this is appropriately manged to retain the customer..
Promoting and selling the products and services of a client company, with a focus on customer retention and satisfaction;
Investigating and resolving any complaints
More experienced Advisors will support the Team Leader by mentoring and supporting team members to improve customer satisfaction and efficiency metrics within the business area
Location:
Cape Town
,
South Africa
Time Type:
Full time
Contract Type:
Permanent
What We Do
Capita is a leading provider of business process services, driven by data, technology and people. We are a purpose-led, responsible organisation¬. Every day our 50,000 colleagues help millions of people, by delivering innovative, digitally enabled solutions to transform and simplify the connections between government and citizens, businesses and customers. We partner with our clients and provide the insight and technologies that give time back, allowing them to focus on what they do best and making people’s lives easier and simpler. We operate across three divisions – Capita Public Service, Capita Experience and Capita Portfolio – in the UK, Europe, India and South Africa. Capita is quoted on the London Stock Exchange (CPI.L). Further information can be found at: http://www.capita.com
