Customer Account Manager

Job Title: Customer Account Manager (Full time)

Location: Kingston     

About Unilever

Unilever is one of the world’s leading suppliers of Food, Home and Personal Care products with sales in over 190 countries and reaching 2 billion consumers a day. Unilever has more than 400 brands found in homes around the world, including Dove, Tresemme, Lynx, Lifebuoy, Shea Moisture, Persil, Domestos, Marmite, The Vegetarian Butcher, Graze and Pot Noodle.

Faced with the challenge of climate change and the need for human development, we want to move towards a world where everyone can live well and within the natural limits of the planet. That’s why our purpose is ‘to make sustainable living commonplace’  

About Ice Cream
We spark moments of happiness for people and within the communities where we operate. As ice cream makers we are serious about happiness. With warm hearts, we create the coolest products. We are the proof that an unbroken chain of happier people works – for a happy planet and winning smiles. As the largest ice cream company in the world, we have over 100 years of experience in delivering smiles, and we plan to continue this for many more years to come, with our people and planet first.
We have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), in over 60 countries. All driven to spread happiness through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

Job Purpose

In Unilever and Unilever Ice Cream, we have multiple exciting Customer Account Manager opportunities, managing a wide group of accounts. The Customer Account Manager is responsible for building strong working relationships with the buying team; developing and executing customer business plans at a category level which deliver Market Share and Profitability. They are accountable for the day-to-day contact with the customer buyers, supply chain, shopper marketing, internal category & brand contacts.

Key focus areas for this role are:

• Serve your customer – You will lead the Customer/Unilever relationship within your categories and focus on delivering excellent customer experience.  
• Shopper first – You will grow categories through insight and exceed shopper expectations.
• Drive digital – You will be able to talk Digital with confidence
• Better deal – The need for extensive commercial rigor in the assessment and implementation of our Growth Strategy to drive the Joint Business Plan forward.
• Build the base – Through category-based selling improve space, distribution, range & Point of Sale for your business.  

Main Responsibilities

•  Build strong and sustainable customer relationships
• Negotiate effectively with your customer to meet OKRs
• Develop and deliver the customer strategic business plan
• Agree a Share winning Trade plan
• Manage promotional and non-promotional investments with the customer and ensure all agreements are properly documented and stored
• Manage the launch and performance tracking of new products with customers
• Ensure effective in-store activation of key events
• Manage the customer P&L to allocated targets
• Manage in-month performance vs forecast
• Manage accruals and pricing accurately and efficiently
• Ensure customer is compliant with agreed trade terms
• S&OP Forecasting
• Business Planning – up to date JBP tracking, forecasting and projecting to keep the business on track to target
• Delivery of required admin for the customer – pricing, rebates, NLF, promo proposals, trade terms, contracts
• Delivery of Key Business Goals
• Job Fundamentals as described in the Customer Category Framework

Skills we are looking for

• ​Previous experience in a sales or customer account position
• Proven history of working within a team environment
• Strong commercial knowledge and experience

Should you require additional information or reasonable adjustments to allow you to present your best self during this process, please contact our Talent Partner, Ian Miles on [email protected]

What We Offer 

Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, subsidised gym membership, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment.

Whilst the role is advertised on a full-time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family-friendly and inclusive workplace and to, above all, create possibilities for all. 

Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self.