Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
As part of the Developer Relations team, the Custom Integration Support Specialist will manage support requests from customers as they build and use custom integrations on the Toast Developer Platform. You’ll monitor different channels through which customers may contact Toast for help, including public forums and private support tickets, and ensure that customers get the answers they need in a timely manner. You’ll work closely with the Developer Advocates on the team to identify common trouble areas for customers using custom integrations and help create documentation and tooling to head those trouble areas off.
This position can either be remote, onsite in one of our offices, or a hybrid of both, based in the USA.
About this roll* (Responsibilities)
As a Custom Integration Support Specialist, you will:
- Serve as the primary technical resource for external customers building and using custom integrations made with the Toast platform
- Provide developers with detailed feedback on bugs, compliance issues, and how to align with development best practices
- Perform troubleshooting of integration issues by becoming proficient in Toast systems and tools such as Splunk and Postman
- Contribute to the resources (tools, documentation, processes) necessary to ensure a delightful developer experience and one that ensures developer success
- Relentlessly pursue customer satisfaction, every interaction is an opportunity to delight our customers
- Continuously refine and improve our support processes and practices
Do you have the right ingredients*? (Requirements)
- 2+ years experience in Customer/Technical Support or a closely related field
- Highly analytical and can quickly identify the root cause of issues by digging through API logs and source code.
- Thorough understanding of REST APIs and of how API integrations are built and used.
- Skilled at prioritizing and organizing multiple streams of work and can independently manage complex technical projects within a dynamic environment
- Strong communicator and collaborator
- Motivated by customer and partner delight
Our Spread* of Total Rewards
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
*Bread puns encouraged but not required
The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
$83,000—$133,000 USD
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
Top Skills
What the Team is Saying
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What We Do
Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business, including point of sale, payments, supplier management, digital ordering and delivery, marketing and loyalty, and team management. By serving as the restaurant operating system across dine-in, takeout, and delivery channels, Toast helps restaurants increase revenue, streamline operations and deliver amazing guest experiences.
Why Work With Us
Our recipe for an awesome workplace:
One splash of friendship
A dollop of impact
A sprinkle of no hierarchy &
A heavy spoonful of individuality
Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work.
*100% Sunday scary free
Gallery
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Toast Teams
Toast Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
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