Job Description
The Client Service Rep is responsible for providing support to clients of Compliance Services. The Compliance Services team provide services to the pharmaceutical and med device industries. Work including Transparency Support and Outsourcing, Grants Management, HCP Screening and Tiering, and HCP Contracting. Our teams need to provide service that is very accurate, timely, and with good customer service.
The Client Service Rep delivers work every day using our proprietary software. For that reason, comfort using technologies is critical. Detailed process orientation and superior communication skills is very important. Experience with pharmaceutical compliance regulations is helpful but not required. Experience with legal contract concepts is helpful.
Responsibilities:
• HCP Contracting and Engagement
- After getting system generated requests, develop contract for HCPs using given templates.
- Communicate with the HCP regarding contracts, obtain signatures, answer questions.
• General
- Effectively communicates requests for required information (e.g., missing information, clarification of information, documentation)
- Provide updates to team management on status of work, and issues addressed.
- Ensure work delivered is of good quality.
- Adherence to various policies (i.e. confidentiality, sensitive communication, intellectual property)
- Responds to client requests for customized reports.
- Reformats incoming files using Access, Excel, etc.
- Maintains the integrity and quality of the files.
- Reviews the client requirements with the Client Service Reps to ensure clarity on each request.
- Identifies data errors. Advises Client Service Reps in creating custom deliverables.
- Analyzes errors and recovery methods for maintaining the files.
Competency Requirements
- Proficiency in MS-Office, Word, Excel, and Outlook
- Strong PC technical skills in using Excel and Access.
- Good organizational skills and ability to meet deadlines working within a time sensitive environment
- Ability to carry out some analysis and information gathering to resolve problems on routine matters.
- Detail oriented and the ability to handle multiple priorities while meeting strict deadlines.
- Excellent communication and interpersonal skills
- Background in Pharmaceutical compliance desirable, but not mandatory
- Education, Skills, Experience Desired
- Bachelor’s degree or equivalent
- Contracts Management or Reports Analyst experience is a plus
- 5 years or more related work experience
- Amenable to work in Mckinley Taguig (Hybrid)
- Willing to work in graveyard shift
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
What We Do
IQVIA (NYSE:IQV) is a leading global provider of advanced analytics, technology solutions, and clinical research services to the life sciences industry. IQVIA creates intelligent connections across all aspects of healthcare through its analytics, transformative technology, big data resources and extensive domain expertise. IQVIA Connected Intelligence™ delivers powerful insights with speed and agility — enabling customers to accelerate the clinical development and commercialization of innovative medical treatments that improve healthcare outcomes for patients. With approximately 70,000 employees, IQVIA conducts operations in more than 100 countries. To learn more, visit www.iqvia.com.
