CIB Commercial Card - Email Moderation Control Quality Sr Specialist

Job Description
Join our dynamic Email Moderation Control (EMC) Utility Team and play a crucial role in safeguarding our firm and customers from potential data breaches. As an EMC Specialist, you will be at the forefront of monitoring and reviewing external emails, ensuring compliance and security. This is your opportunity to make a significant impact on our global operations and enhance the client experience.
Job Summary
As an EMC Specialist in the Global Card Operations team, you will drive performance improvements and ensure that all external emails adhere to global compliance procedures. You will work closely with leaders to enhance processes and client experiences, becoming the voice of the client to drive necessary product enhancements. Your role is vital in identifying sensitive information and ensuring data protection.
Job Responsibilities

• Drive performance improvements through training, policy, process improvement, and technology.
• Partner with leaders to develop and document employee performance and process improvements.
• Participate in calibration and learning sessions to advocate for client-driven product enhancements.
• Identify high-risk Personal Identifiable Information (PII) in email exchanges.
• Ensure compliance with global email procedures.
• Assist with ad hoc tasks to quickly address issues or trends.
• Meet productivity targets, including Service Level Agreements (SLA).
• Escalate issues requiring immediate resolution.
• Manage metric reporting via EMC Admin Reports and other related reports.
• Oversee EMC-related procedures and training.
• Work US hours (Monday to Friday), including PH and US holidays.

Required Qualifications, Capabilities, and Skills

• Proficiency in MS Office Excel, PowerPoint, and SharePoint.
• Strong analytical risk assessment skills, including risk mitigation and controls.
• Proven analytical thinker with problem-solving skills and professionalism.
• Ability to build strong relationships with stakeholders and think strategically.
• Ability to multitask and adapt to changing priorities.
• Strong teamwork skills, with the ability to share information and support colleagues.
• Excellent verbal and written communication skills.

Preferred Qualifications, Capabilities, and Skills

• Knowledge of Alteryx and Tableau is an advantage.
• Experience as a vocal and innovative advocate for client/employee experience.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.