Cross Functional Manager

Our Company

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good. Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our company and customers from what’s now to what’s next. We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

Key Responsibilities:

• Cross-functional Project Management:

• Lead and facilitate cross-functional teams from various departments related to Infrastructure on projects requiring coordinated efforts. 

• Define project scope, timelines, deliverables, and key performance indicators (KPIs) while aligning with business goals. 

• Manage project dependencies, risks, and issues, ensuring timely resolution and communication to stakeholders. 

• Facilitate effective communication and collaboration among team members from different functional areas. 
• Understand the customer pulse in respective to Services, and understand the requirement if any new project requirement comes up.

• ITIL Implementation and Governance:

• Implement and maintain ITIL framework across the organization, ensuring adherence to best practices for service management processes like incident management, problem management, change management, and service level management. 

• Conduct process analysis and optimization to improve service delivery efficiency and effectiveness. 

• Develop and maintain documentation related to ITIL processes, including workflows, procedures, and knowledge base. 

• Service Level Agreement (SLA) Management:

• Collaborate with business stakeholders to define and negotiate SLAs for IT services. 

• Monitor service performance against SLAs, identify potential issues, and take corrective action as necessary. 

• Communicate SLA status updates to relevant stakeholders. 

• Stakeholder Management:

• Build strong relationships with key stakeholders across the organization, understanding their needs and aligning IT services accordingly. 

• Proactively communicate project updates, risks, and mitigation strategies to stakeholders. 

• Manage expectations and address concerns from different departments. 

• Continuous Improvement:

• Identify opportunities for process improvement within the ITIL framework. 

• Analyze data and metrics to measure service performance and identify areas for enhancement. 

• Lead initiatives to implement improvements and optimize IT service delivery. 

Required Skills and Qualifications:

• Strong understanding of ITIL framework and its core processes
• Proven experience managing cross-functional projects and teams
• Excellent communication and collaboration skills to facilitate teamwork across diverse departments
• Project management expertise with ability to define timelines, track progress, and manage risks
• Analytical skills to interpret data and identify areas for improvement
• Ability to build strong relationships with stakeholders at all levels
• Experience with service management tools and reporting platforms 

Note: The specific responsibilities and required skills may vary depending on the organization's size, industry, and ITIL implementation maturity level.

About us

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.