CRM Specialist

At AlixPartners, we solve the most complex and critical challenges by moving quickly from analysis to action when it really matters; creating value that has a lasting impact on companies, their people, and the communities they serve. By understanding, respecting, and honoring the needs of our employees, clients, and communities, AlixPartners actively promotes an inclusive environment. We strongly believe in the value that diversity brings to our experiences and are committed to the perpetual enhancements of initiatives, policies, and practices. We hold ourselves accountable by providing the space for authenticity, growth, and equity for everyone.

AlixPartners has embraced a hybrid work model to provide flexibility and support our employees’ work-life integration. Our hybrid model combines a mix of in-person at an AlixPartners office on Tuesday, Wednesday, and Thursday, with remote working options for Monday and Friday. 

What you’ll do

In this new role, we are looking for a curious-minded customer relationship management (CRM) specialist who enjoys a blend of autonomous and collaborative work. You will be responsible for a variety of CRM activities, including contact and account management, list management, analytics/reporting, invite communication management, and user/system support.

Known internally as Digital Marketing Senior Specialist – CRM, the position is in New York City, NY and will report directly to the Marketing Director – CRM. Paid relocation is not available for this position.

• Collaborate with marketing and business development teams to provide CRM services in support of firm campaigns, including development of segmented lists, contact list matching, and reporting.
• Manage the processing of contact updates, including work prioritization, ticket assignment and updates to maintain CRM data quality.
• Manage CRM system administrative tasks, including synch management, user onboarding/offboarding tasks, list and user rights management, and software issues.
• Provide CRM end user support, guidance and training to marketing and administrative staff. Promote best practices for efficient and effective use of CRM.
• Support event registration process, including creation and programming of event email communications, development of registration forms, and broadcast email sends.
• Additional responsibilities as identified. This description is not designed to encompass a comprehensive listing of required activities, duties, or responsibilities.

 What you’ll need

• Bachelor’s degree in marketing, business, or a related field preferred.
• Minimum three (3) years of relevant experience in a marketing or business development capacity ideally in a professional services firm.
• Proven expertise in CRM systems (LexisNexis InterAction or Dynamics 365 a plus) and broadcast email marketing platforms (Vuture a plus).
• Good technical acumen, including working knowledge of HTML and CSS for email customization and template creation.
• Highly detail-oriented, process-driven, and organized with good time management skills, and the ability to manage multiple projects and deadlines in a fast-paced environment.
• Ability to work effectively across teams with people at all levels.
• Excellent written and verbal communication skills in English.
• Core working hours are generally 8:30 AM – 5:30 PM, Monday - Friday; willingness to work outside of normal U.S. business hours, and as unique projects/needs arise.
• Ability to work full time in an office and remote environment; physically able to sit/stand at a computer and work in front of a computer screen for significant portions of the workday.
• Must become familiar with, and promote and abide by, our Core Values as defined by the AlixPartners’ Code of Conduct and foster an inclusive environment with people at all levels of an organization.

MUST BE CURRENTLY AUTHORIZED TO WORK IN THE UNITED STATES. NO VISA OR IMMIGRATION SPONSORSHIP FOR THIS ROLE, NOW OR IN THE FUTURE. (e.g., H-1B, STEM OPT, TN, etc.)

The firm offers a comprehensive benefits program including health, vision, dental, disability, 401K, tuition reimbursement, identity theft protection, and mental wellness support. Employees will also receive a generous paid leave policy including vacation/personal time starting at 7.34 hours per pay period, sick time up to 80 hours annually, parental leave, and twelve holidays.  

The hourly range for this role takes into account a number of factors and is between $43/hr. - $53/hr. with potential eligibility for an annual discretionary bonus. 

 AlixPartners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability. AlixPartners is a proud Silver award-winning Veteran Friendly Employer.

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