Job Description
The CRM Development Manager will be responsible for overseeing the implementation, maintenance, and optimization of the Salesforce platform. This role requires a blend of technical expertise, project management skills, and strategic vision to enhance our CRM capabilities. The ideal candidate will have a strong background in Salesforce development, as well as experience in managing a team of developers and administrators.
Key Responsibilities:
- Salesforce Platform Management:
- Oversee the administration, configuration, and support of the Salesforce platform.
- Ensure the platform meets the needs of the business, providing a scalable solution for future growth.
- Development and Customization:
- Lead the design and development of custom solutions using Lightning components, and other Salesforce technologies.
- Develop and maintain integrations between Salesforce and other business systems (e.g., corporate website, Marketo, Loopio, and others).
- Partner with global teams to support the roll-out of global projects in all regions
- Project Management:
- Collaborate with cross-functional teams to gather requirements and translate them into technical solutions.
- Plan, execute, and oversee Salesforce projects, ensuring alignment with business objectives.
- Process Optimization:
- Identify opportunities for process improvements and implement best practices within the Salesforce ecosystem.
- Conduct regular system audits and prepare for Salesforce upgrades.
- Training and Support:
- Provide training and support to end-users, ensuring they are proficient in using Salesforce tools and features.
- Develop FAQs, Playbooks, and user guides on basic knowledge and best practices for CRM.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
- Minimum of 5 years of experience in Salesforce administration and development.
- Strong knowledge of Salesforce Lightning, Apex, Visualforce, and SOQL are highly preferred.
- Salesforce certifications (e.g., Salesforce Certified Administrator, Salesforce Certified Developer) are highly preferred.
- Proven experience in managing Salesforce projects and leading technical projects.
- Proficiency in Lightning components and Salesforce integration tools.
- Ability to analyze customer data to identify patterns and provide recommendations
- Strong understanding of CRM principles and best practices.
- Excellent problem-solving skills and attention to detail.
- Effective communication and interpersonal skills.
- Ability to work independently and manage multiple tasks simultaneously.
What We Do
Fragomen is a leading firm dedicated exclusively to immigration services worldwide.
Founded in 1951, Fragomen represents a broad range of companies, organizations and individuals to help facilitate the transfer of employees worldwide. We provide immigration support in more than 170 countries.
An Am Law 100 and Global 100 firm, Fragomen’s professionals are respected thought leaders in the immigration field, as recognized by Chambers, Best Lawyers and Who’s Who. The firm employs more than 4,400 immigration professionals and support staff located in over 50 offices across the Americas, Asia Pacific and EMEA.
Our services go beyond processing visa and work permit applications. We provide strategic consultative services and support to meet the full spectrum of business immigration needs. This includes government strategies and compliance, planning for mergers and acquisitions, and consular and document support. From our Immigration Technology Innovation Lab, we focus on using automation and artificial intelligence to pioneer sophisticated technology solutions to revolutionize the immigration experience for our clients.
All services are designed to improve your speed-to-ground and help you mobilize your employee population so you can remain a cutting-edge player in your industry and competitive wherever you operate.
We are committed to fostering a dynamic, diverse workplace. Year after year, Fragomen is recognized for our diversity by The American Lawyer, Law360 and the National Law Journal.
Find out more at www.fragomen.com.
