Credit Support Manager II

Job Description
Wholesale Lending Services (WLS) supports several lines of businesses that include Business Banking, Commercial Bank, Asset Wealth Management, and Investment Bank. The Credit Monitoring Center of Excellence sits within WLS and provides Credit Compliance Monitoring for wholesale loan portfolios across the firm.
As a Credit Support Manager within the Credit Monitoring CoE, you will oversee a team of Credit Support Specialists tasked with evaluating compliance with credit agreement terms for a designated portfolio of borrowers. Your role will involve frequent collaboration with global counterparts to ensure alignment with policies, procedures, and best practices. You will work closely with our Credit Risk organizations, Bankers, and other internal operational teams on a global scale.
Job Responsibilities

• Ensure achievement of service levels across multiple processes
• Drive a strong risk and control environment including prevention/early identification of errors and above satisfactory quality performance
• Provide regular coaching to specialist to exceed expectations in their current role and set a clear path for career progression and mobility
• Follow up on all Quality Control & Quality Assurance cited errors performing root cause analysis when necessary. Determine if errors are a result of training issues, knowledge gaps or unclear procedures. Partner with leadership to develop plans to address errors at the process, individual, or procedural levels
• Provide subject matter expertise on all aspects of Credit Monitoring and/or Quality Control
• Take the lead on resolving escalations received through multiple channels; performing root cause analysis and partnering to reduce future escalations
• Work with Risk/Control partners to proactively identify and close any control gaps that may exist; interact with internal/external auditors, Credit Review and regulators
• Manage people working within the team and mentor/coach members to achieve their career goals

Required qualifications, capabilities and skills

• Minimum of 2 years' experience in Credit Monitoring and/or Quality Control with legal and financial documents analysis
• Strong understanding of commercial loan products, including documentation and credit agreements
• Strong verbal & written communication to effectively communicate with various stakeholders and across levels
• Ability to work independently with minimum supervision including demonstration of good time management
• Strong proficiency in using MS Office tools including MS Excel
• Excellent decision-making and strong analytical skills including the ability to probe sensitive issues while maintaining the highest level of integrity and objectivity
• Demonstrate the ability to function in a global environment, partnering jointly, in a cooperative manner, sharing information with co-workers and peers and support department and team plans, programs, and policies

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.