Company Description
At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact.
We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research.
We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.
In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.
Job Description
Informa is seeking temporary support on our Credit and Collections team in New Hyde Park for the next 6 months. You will be the key point of contact between the BPO and the Informa local finance / commercial teams for all cash collection and debt management issues to ensure timely resolution of all issues and therefore help optimize cash collection. Responsibilities include:
- Unapplied cash – Weekly turnaround of all assigned Unapplied Cash from BPO
- A/R Collections
- Events - Patrol events aging from BPO and follow up on Events that have collection risk with Business
- Run Aged Debt Status for Events and report out to VP Finance Monthly / Due by 30th
- Attend events if necessary for onsite collections
- OMS - Weekly turnaround of Escalated OMS from BPO
- Attend Monthly OMS meeting and report out on over 90 day OMS if applicable
- Billing - Liaise between local finance / commercial teams and BPO on queries regarding billing escalations and resolve in a timely manner
- Identify customer non payment risk and advise credit stops in SOP Systems and Oracle
- Attendee Revenue-Weekly reconciliation of each applicable event responsible for: Cash/Wires/Credit Cards/EV2 (hand off month end to applicable A2R Accountant)
- Liaise with commercial teams on litigation / further collection activity
- Liaise between commercial / local finance teams and BPO for credit control dispute and query resolution
- Liaise with local finance / commercial teams to approve bad debt write offs and sales credits
- Identify and recommend process improvement opportunities
- Support the Escheatment process. Contact the customer, co-ordinate escalated queries between the commercial team and service provider and release payment
- Liaise with the local finance and commercial teams during acquisition of new entities and assist in the integration process
Qualifications
- 3+ years B2B Collections experience
- Detailed credit management experience
- Ability to meet deadlines in a multitasking environment
- Dependable – takes responsibility for own actions and keeps commitments
- Service driven and customer focused
- Willingness to take on additional tasks when required
- Excellent communication skills to work with clients and internal teams
- Willingness to travel to events to collect payments in person
- Excellent problem solving skills to resolve billing issues
Additional Information
The pay range for this position is $22-$28 / hour depending on experience.
We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com
We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.
At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.
This post will expire on 01/03/2025
What We Do
Informa is a leading international intelligence, events and scholarly research group. We're here to champion the specialist, connecting people with knowledge to help them learn more, know more and do more.
We're a FTSE 100 company with 10,000 colleagues working in over 30 countries and a presence in all major regions, including North America, South America, Asia, Europe, the Middle East and Africa.
Informa has five business divisions: Informa Markets, Informa Connect, Informa Tech, Informa Intelligence and Taylor & Francis.
We are home to hundreds of leading brands, serving businesses and professionals who work in any one of dozens of specialist markets through brands such as Citeline, Arab Health, CPhI and EBD Group in Pharma, Pharma Ingredients and Biotech; SuperReturn, EPFR and FBX in Finance; Lloyd's List in Maritime; New Hope and Natural Products Expo in Health & Nutrition; Routledge, CRC Press and F1000 Research in Academic Publishing; Black Hat in Cybersecurity; AI Summit in Artificial Intelligence; and many more.
