Dell

CPS Quality Management Intern

Posted 3 Days Ago

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Manila, Metro Manila, National Capital Region

Internship

Cloud • Hardware • Internet of Things • Software • Business Intelligence

The Role

The CPS Quality Management Intern will assist in preparing lists of cases for analysis, compiling monthly QA reports, consolidating improvement suggestions, creating a SharePoint site, and developing presentation materials for QA training. They will also monitor continuous improvement projects and assist in building a CI Dashboard.

Summary Generated by Built In

Assist in the preparation of list of reopened cases, breached
cases, and CSAT comments for root cause analysis
 Assist in the collation and preparation of monthly QA
reports
 Consolidation of improvement opportunities/suggestions
from CSAT comments
 Assist in the creation of Quality Framework SharePoint Site
 Support in the creation of presentation materials for QA
trainings and refresher sessions

 Support in the monitoring of continuous improvement
projects
 Assist in the creation of a CI Book of Work Dashboard

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The Company

HQ: Round Rock, TX

141,260 Employees

On-site Workplace

Year Founded: 1984

What We Do

Technology drives human progress. This tenet is the core of our business and vision. Our customers and team members are integral to our continuing success as we provide the essential infrastructure for organizations to transform their digital futures.