Assist in the preparation of list of reopened cases, breached
cases, and CSAT comments for root cause analysis
Assist in the collation and preparation of monthly QA
reports
Consolidation of improvement opportunities/suggestions
from CSAT comments
Assist in the creation of Quality Framework SharePoint Site
Support in the creation of presentation materials for QA
trainings and refresher sessions
Support in the monitoring of continuous improvement
projects
Assist in the creation of a CI Book of Work Dashboard
What We Do
ING is a pioneer in digital banking and on the forefront as one of the most innovative banks in the world. As ING, we have a clear purpose that represents our conviction of people’s potential. We don’t judge, coach, or tell people how to live their lives. However big or small, modest or grand, we empower people and businesses to realise their vision for a better future. We made the promise to make banking frictionless, removing barriers to progress, and make people confident in their financial decisions. As a global bank we have a huge opportunity – and responsibility – to make an impact for the better. We can play a role by financing change, sharing knowledge, and innovating. Being sustainable is in all the choices we make—as a lender, as a partner and through the services we offer our customers
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