Country Manager

Employment Status:Regular

Time Type:Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary:

Responsibilities:

• Participates in the formulation of both long and short-term departmental strategies for the assigned territory, in conjunction with, and subject to, approval by the Vice President. Allocates resources to various programs and initiatives in support of the business plan. Monitors progress towards accomplishing plan objectives and budget goals. Contributes to CSA budget development process.

• Manages the country operation. Achieving agreed to financial objectives and ensuring the efficient delivery of certification and testing services within the assigned area. Develops and implements strategies to improve the efficiency and effectiveness of the service delivery provided by CSA or by partners/agents to our customers. Determines and implements appropriate promotional/sales activities to meet or exceed financial objectives. Assesses overall market performance against established business goals and objectives. Determines human resource requirements, monitors performance and productivity. Ensures that schedules are maintained; certification delivery deadlines are not missed; quality and safety requirements are achieved. Advises Vice President of relevant issues or problems as deemed appropriate. Determines and initiates actions required to improve service delivery and/or correct any deficiencies in meeting deadlines and financial targets. Co-operates with Corporate HR, Finance and Marketing and act as a liaison to other offices. Member of CSA Management Team.

• Manages client and partner relationships. Ensures that all services delivered by partners/agents result in a high level of customer satisfaction. Ensures that current and new CSA customers are receiving quality certification services on schedule and within budget.  Discusses and investigates customer concerns. Responds to formal customer complaints concerning certification activities or individual certifiers within the assigned region. Resolves problems with customers and the affected partner/agent in accordance with divisional procedures and policies. Manages local partners’ agreements including service scope and pricing. Interfaces with other CSA offices to establish and promote effective working relationships.

• Identifies and develops new business opportunities and relationships. Seeks opportunities to promote CSA services and products in the area.  Makes sales calls and performs sales and technical presentations to customers. Establishes effective networks and partnerships with appropriate embassies, associations and trade institutions to ensure new business development opportunities are identified early and thoroughly evaluated. Increases market share and revenue/margin within the territory.

• Collaborates with partners/agents to develop the customer base within defined areas. Attends or organizes seminars/trade shows in cooperation with these partners/agents. Keeps informed about developments at partners/agents.

• Provides direction and leadership to direct reports. Hires and trains staff. Establishes employee priorities and assignments. Establishes performance goals and monitor performance levels of audit staff to ensure high quality and effective service to clients. Assists in the growth of employees through training and career development activities. Ensures staff has appropriate qualifications/training to deliver certification services.

• Provides input into the development of departmental policies and procedures. Communicates any newly developed or modified policies and procedures to appropriate personnel. Trains and monitors compliance of staff to corporate and divisional policies.

• Promotes and enhances the position of CSA through active participation in the industry. Represents CSA at business events such as trade shows, seminars and conferences. Ensures that CSA International reputation, credibility and professionalism is maintained.

• Endorses and promotes the integrity of occupational health and safety program. Demonstrates a commitment to training employees on safe work practices. Monitors compliance to corporate and divisional occupational, health, safety and environmental policies and procedures.

• Plans and leads the implementation of special departmental projects as indicated by the Vice President. Ensures the objectives, expectations, process elements and time frames are within departmental and divisional strategies and business plans.

Qualifications:

• University degree in Business and/or Engineering or equivalent
• 5-7 years of working experience in an international business environment, in a managing role, preferably in the testing and certification area
• Experience in managing people and negotiating contracts required (strong negotiation skills)
• Proven knowledge of both international and technical environments
• Strong oral, written communication and presentation skills in English
• Excellent customer focus
• Ability to develop strong external business relationships at senior management levels. These external contacts are with partners, customers, regulators, industry associations, etc.
• Able to clearly communicate business objectives
• In a complex environment, covering different business segments, in relation to all CSA International services
• Making cost/benefits analysis on product market combinations.
• Reviewing of performance criteria on which recommendations will be made
• Analysis required for the definition of financial and business plan activities

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion.  We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued.  Please contact us at [email protected] if you require accommodation in the interview process.