CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.
A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.
CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.
Position Overview:
The Corporate Support Manager is responsible for the daily operations of the assigned territory of mortgage office staff and maintains an efficient workflow for the branch's loan pipeline. This role provides compliance training, manages the team's industry knowledge, and identifies talented personnel during the interview process.
Job Responsibilities:
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Understand assigned territory branch needs and develop plans to address them; resolve branch complaints.
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Participate in one-on-one meetings with branch managers or branch operations managers to improve workflow and resolve issues.
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Monitor and follow up with branch employees to maintain the proper workflow.
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Ensure assigned branches comply with all corporate and regulatory policies and procedures.
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Develop, review, and recommend overall operational systems and procedures for the mortgage lending function.
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Develop new methods and procedures to increase operations efficiency.
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Manage projects for deployment of new systems and procedures.
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Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines.
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Develop and maintain effective organization through the selection, training, compensation, motivation, and review of branch employees.
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Guide and direct employees to assist their professional development.
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Monitor daily, weekly, and monthly production and compliance reports.
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Adapt to a rapidly changing federal and state regulatory environment.
Qualifications and Skills:
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Minimum of 3 to 5 years’ experience in Operations, Processing, or Underwriting.
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Minimum of 3 to 5 years’ management experience.
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Understanding of the mortgage lending function.
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Knowledge of processing, closing and funding loans in accordance with investors and agency guidelines including federal and state required practices.
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Knowledge of FNMA, FHA, GNMA and VA housing loans.
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Experience with Encompass LOS system, a plus.
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Excellent communication and customer service skills.
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Excellent prioritization and time management skills.
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Proficient with Microsoft Office Suite.
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.
Pay Range:
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Base Pay: $80,000.00 - $90,000.00
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Bonus Eligible
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The posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! careersatccm.com
CrossCountry Mortgage, LLC strives to provide employees with a robust benefit package: https://mycrosscountrybenefits.com
California residents: Please see CrossCountry’s privacy statement for information about how CrossCountry collects and uses personal information about California applicants.
CrossCountry Mortgage supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our employees invest in their work represents a significant part of not only our culture, but our reputation. The Company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion.
CrossCountry Mortgage, LLC (NMLS3029) is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.
What We Do
Community is everything
At CCM, our vision is to become the most referred mortgage lender in every community we serve – and make a difference in the neighborhoods where you work and live.
More than a team
With such lofty ambitions, we know the importance of the individuals who call CCM home. When you work with us, you’re joining more than 7,000 doers, innovators, and mortgage makers.
We’re dedicated to getting it done
We tirelessly advocate for our clients and communities. By making every mortgage feel like a win, we can help our clients truly feel at home.
Be the difference maker
We’re proud of our philanthropic efforts and partnerships, and you’ll see them at the forefront of our work. Programs like CCM Cares show our dedication to making a difference by directly impacting the people and places in our communities.
Connected by culture, proven by performance
We’re endlessly motivated, not only by our mission, but by the people around us and values we share. From branch-sponsored community events to our annual Sales Rally, we like celebrating wins of all sizes.
NMLS3029
Equal Housing Opportunity
