Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Bridge Specialty Group is seeking an Agency Support Manager to join our growing team.
As an Agency Support Manager, you'll lead associates, functions and activities associated with the operation, control and monitoring of support services for multiple business units. We'll count on you to lead the delivery of processing activities and/or shared services. Interacts with customers to solve problems and ensure service results.
How You Will Contribute:
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Leads staff responsible for support activities such as processing, coding, mail room, receptionist, shipping, customer service, service results, etc.
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Manages a staff responsible for performing problem management related to support services and/or other shared services.
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Works with internal departments for processing, shared service and customer service problems. Serves as the primary contact for management to obtain clarification of problems and provides resolution for service issues and delays.
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Establishes and monitors service level agreements.
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Runs projects regarding operations that directly lead to cost savings, expense reductions and processing efficiencies. Handles the development, implementation and adherence to the budget.
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Supports the development and implementation of all operation policies, programs, procedures and work standards that maximize service results and efficiency.
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Establishes, develops and implements service initiatives and strategies in order to improve the department's effectiveness.
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Provides recommendations regarding purchases and acquisition of hardware, software and other equipment when requested.
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Manages associates, including performance management, salary planning and administration, training and development, workflow planning, hiring and placement and disciplinary actions.
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Interacts with other leadership to create strategy, negotiates joint objectives and service deliverables, plan resource needs, and support the overall operations objectives.
Skills & Experience to Be Successful:
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Undergraduate studies in business, management information, mathematics, and/or other related areas are strongly. (Preferred)
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Eight years of experience in production, customer service or services operations. (Preferred)
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Three years of experience in management and/or project management. (Preferred)
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Must have extensive knowledge in assigned production, customer service or service operations.
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Must have confirmed knowledge in associate leadership, including management, training, coaching and team development.
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Must have familiarity of budget preparation concepts and techniques.
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Must have the ability to manage staff responsible for assigned functional areas.
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Must possess managerial, project management and customer service skills.
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Must have strong verbal and written communication skills to communicate effectively with all levels of associates.
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Ability to determine management reports, make recommendations and coordinate the implementation of specialized units to handle new products and special projects.
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Pay Range
86,000 - 120,000 Annual
The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.
Teammate Benefits & Total Well-Being
We go beyond standard benefits, focusing on the total well-being of our teammates, including:
- Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
- Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
- Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
- Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.
Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
The Power To Be Yourself
As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
What We Do
Brown & Brown Insurance provides risk management solutions to help protect what our customers value most. Our four business segments offer insurance products and services to businesses and individuals.
Our culture is built on integrity, innovation, superior capabilities, and discipline. We view insurance differently and use our experience, carrier relationships, and principled customer focus to deliver first-class service and solutions.
Becoming a Brown & Brown teammate introduces you to a career with virtually unlimited possibilities. We think of ourselves as a team, so we have teammates—not employees. We strive to attract people who are competitive, driven, and disciplined. Our unique company culture of meritocracy rewards self-starters and those committed to doing what is best for our customers. We are proud to be certified as a Great Place to Work ®.
Brown & Brown has demonstrated a Culture of Caring through dedication to the people and communities we serve. With more than 11,000 teammates in over 300 locations across the US, Canada, Ireland, the UK, Bermuda, and the Cayman Islands, we actively support numerous organizations in the local communities in which we live, work, and play.
With a long-standing history of proven success, Brown & Brown is one of the insurance industry’s most powerful and influential leaders, ranked as the fifth-largest brokerage in the US and sixth in the world. You can find us on the NYSE as BRO.
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