Control Tower Region Lead

Responsibilities :

JOB FUNCTION

• Aims a best in class partner / customer experience within the given Supply Chain framework
• Translates all related Country Sales Office needs from the region into Supply Chain Operations actions
• Oversees and monitors the end-to-end Supply Chain operation steps within scope
• Collaborates with Planning Ops, GBS O2D, KN ACC Ops, LCC, Data management, Country Sales Office, in order to achieve the defined goals
• Proposes process improvements
• Acts as first level escalation point for internal & external customers
• Translates the EMEA Supply Chain strategy into day-to-day operations
• Elevates issues to the right level of visibility

DUTIES AND RESPONSIBILITIES

Duties

• Keeps daily meetings (Region meeting) with all relevant stakeholders and keeps up-to-date tracker of the actions
• Takes decisions about Emergency Shipments
• Gathers all relevant inputs from all stakeholders to the EMEA Control Tower meeting
• Estimates revenue outlook for a given time frame each and every workday
• Proposes better-fit Supply Chain solutions to reduce cost or to increase efficiency across the Region
• Estimates processable unit OL for the Region
• Participates on the EMEA CT meeting and gives inputs to the CT manager with accuracy
• Gathers customer escalations and takes the necessary recovery actions
• Maintains the partner and country relationship within the Region by being the Supply Chain SPOC for the regional stakeholders
• Highlights allocation requests
• Operational co-ordination
• Drives through projects upon request
• Providing backup for the teammates when they are absent

Scope

• Finished goods, MPS HW deployment, Spare Parts
• Countries within the Region

Responsibilities

• Committing and delivering the agreed revenue for the Region
• Providing data visibility on-demand
• Delivering solutions to mitigate operational issues
• Achieving the key performance indicators of the Region
• Translating the Supply Chain strategy to Operations where applicable

The employee has the authority to perform tasks as per JD

The employee needs to follow the Quality and environmental policy where applicable

Employee should observe Lexmark’s policies and the Budapest Employee Handbook (for details see Budapest HR website).

EDUCATION & EXPERIENCE

• University Graduate in Supply Chain, Logistics or Business Administration

2 to 5 years management experience in Customer Relationship management in an international environment

Any similar experience in Sales Administration/Order to Cash will be a plus

SKILLS

personal characteristics

• Ability to act quickly in case of issue
• Pro-activity & autonomy
• Well organized
• Customer oriented
• Rigorous in data management
• Resistant to stress
• Good Communication & interpersonal skills
• Teamwork
• Drive change management

TECHNICAL SKILLS

• MS Office skills. Very good knowledge of Excel required
• Order to Delivery experience
• Proven team leadership experience
• SAP experience in Supply Chain modules would be a plus
• English Advanced Working proficiency level (TOEIC score 785 – 900)
• German language knowledge would be a plus

How to Apply ?

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