Contract Specialist

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Job Category

Operations

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

As a Sales Operations Specialist, you are required to provide the highest level of
internal support and guidance for Account Executives within our Commercial and
Enterprise business units across EMEA. This guidance includes but is not limited to deal structure questions, quote support, contract support, ACV calculations,
account/customer org support, and ensuring quotes are in compliance to revenue & company policy. This role requires an individual who is able to work in a team
environment, be self-motivated, extremely detail-oriented with demonstrated
problem solving and decision making skills.
Responsibilities
Provide superior internal support and guidance for Account Executives
including but not limit to deal structure questions, order processing, ensuring
orders are in compliance to revenue & company policy, and all other pre-
quote conversion support
Work with Sales, Rev Recognition and Legal on contract issues and provide
suggestions and assistance for contract negotiation in order to ensure proper
revenue recognition
Create and modify quotes as required
Ensure compliance with all company policies and responsible for SOX
compliance
Train Sales and in particular less experienced AE’s and facilitate cross-training
among the team
Contributes ideas and innovations to improve upon existing systems, work
processes and procedures
Create and update internal departmental Policies
Participate in projects involving technical and financial concepts providing
recommendations
Review submitted contract and order forms for completeness, accuracy, and
conformance to Salesforce.com Sales Order Acceptance policy
Activate eligible contracts and orders in Salesforce.com when manual
provisioning is required
Works with Sales and Collections to assist resolution to customer billing
investigations and disputes
Challenging legacy policies and procedures that complicate quote, order,
invoice, credit, commissions, and revenue processing, understanding the
flexibility for change, and formulating creative solutions or workarounds
based on that analysis
Share best practices with team members to enhance the quality and
efficiency of support and contribute to the knowledge base
Establish strong relationships with Sales, Renewals, Customer Support
Managers, Collections, Adjustments, Compensation, Rev Rec., Legal, and
other internal resources as appropriate
Required Skills/Experience:
2+ years customer order management, sales operations, or sales support
experience
Contract structuring and Commission Calculation experience
Demonstrated participation in process improvement initiatives and/or project
management experience
Excellent interpersonal skills; ability to articulate verbally and written,
willingness to appropriately debate difficult issues; ability to think quickly
Ability to excel in a fast growing/fast paced environment delivering accuracy
while managing to deadlines where adaptability is imperative
Ability to understand broader business and financial issues, juggle multiple
projects and tasks, and to work with deadlines and in a fast paced environment
Extreme attention to detail
Ability to clearly articulate case resolutions and actions required by Account Executives
Thrives in a team environment
Able to use Microsoft suite of tools effectively
Salesforce experience a plus
Ability to analyse problems quickly and seek out solutions to achieve optimum outcomes in case resolution
Ability to work independently
English required, other languages a plus
 

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