Continuous Improvement Analyst

Join us, be part of more. 

We’re so much more than an energy company. We’re a family of brands revolutionising how we power the planet. We're energisers. One team of 21,000 colleagues that's energising a greener, fairer future by creating an energy system that doesn’t rely on fossil fuels, whilst living our powerful commitment to igniting positive change in our communities. Here, you can find more purpose, more passion, and more potential. That’s why working here is #MoreThanACareer. We do energy differently - we do it all. We make it, store it, move it, sell it, and mend it.  
  

About your team: 

You’ll be working centrally within our mission control room, aka Centrica’s group functions. From Finance and Data Science, to our Wellbeing and People teams - this is the engine of our energy system, where our various Centres of Excellence power up each of our brilliant businesses, ensuring they have all the support, technologies, and capabilities they need to get our customers to Net Zero by 2050.

We are seeking an experienced Continuous Improvement Analyst to drive process improvements and identify efficiency opportunities. In this role, you will maintain a master repository of all Net Zero processes, provide insights into operational efficiencies, and support the development and implementation of new processes. This is a hybrid working role with occasional travel to our office/s, most likely Windsor or Leicester.

The team define, validate, and analyse Management Information (MI) & Key Performance Indicators (KPIs) across our commercial partnerships. They benchmark against external industry standards and best practice, to hold the operation to account against targets and service-level agreements (SLAs). This enables them to prioritise Continuous / Business Improvement activity and ultimately drive operational performance improvements for the benefit of customers, colleagues, and commercial outcomes.

Key responsibilities will include:

• Organising, updating, and maintaining the central process document repository.

• Ensuring all processes documentation is accurate, accessible, and up to date.

• Implementation of a system for the regular review and approval of processes.

• Identifying opportunities for process enhancements and optimisation across departments.

• Analysing of existing workflows to reduce redundancy and improve efficiency.

• Lead small-scale process improvement projects from initiation to execution.

• Development and implementation of solutions aimed at enhancing operational efficiencies and productivity as part of continuous improvement initiatives.

• Work closely with cross-functional teams to gather feedback on existing processes.

• Facilitation of training sessions and workshops to educate staff on new processes and improvements.

• Serving as a key point of contact for process-related inquiries and support.

• Development of key performance indicators (KPIs) to measure the effectiveness of processes.

• Preparation of regular reports on process performance and improvement initiatives.

Here's what we’re looking for:

• Proven experience as a process analyst or in a similar role.

• Strong analytical and problem-solving skills.

• Excellent communication and interpersonal abilities.

• Proficiency in process mapping tools and document management systems including experience with Microsoft Visio.

• Familiarity with project management or business analyst methodologies is a plus.

• Ability to positively challenge other stakeholders where appropriate to ensure the best outcome for the business is delivered.

• Ability to operate in an autonomous environment

Why should you apply?   
  
We’re not a perfect place – but we’re a people place. Our priority is supporting all of the different realities our people face. Life is about so much more than work. We get it. That’s why we’ve designed our total rewards to give you the flexibility to choose what you need, when you need it, making sure that you and your family are supported not only financially, but physically and emotionally too. Visit the link below to discover why we’re a great place to work and what being part of more means for you.  
  
https://www.morethanacareer.energy/centrica

If you're full of energy, fired up about sustainability, and ready to craft not only a better tomorrow, but a better you, then come and find your purpose in a team where your voice matters, your growth is non-negotiable, and your ambitions are our priority.

Help us, help you. We would love for you to share any information about yourself throughout our recruitment process so that we can better understand you and help shape your journey.