Content Strategist

Role: Content Strategist

About the Role:

Forter is transforming digital commerce by building trust throughout the customer journey. We’re looking for a creative content strategist to join our content team and help craft impactful content that resonates with leaders in fraud, payments, and customer experience. 

This role offers the opportunity to make a real impact by shaping narratives that define our brand in a competitive market. You'll be part of a fast-moving, high-functioning team where your creativity and storytelling skills will directly contribute to Forter's growth and market positioning. It's a chance to collaborate cross-functionally, bring innovative ideas to life, and inspire our audience through content.

What you will be doing:

• Develop compelling, on-brand content that highlights Forter’s impact through customer stories, case studies, landing pages, customized 1:1 content and more.
• Work closely with creative, product, digital and ABX teams to create content that resonates with our target audience and clearly communicates Forter’s unique value.
• Adhere to and uphold Forter’s style and tone, ensuring consistency across every piece of content.
• Edit and proofread content supplied by stakeholders to match Forter’s voice and quality standards.
• Drive creative approaches to telling Forter’s story, leveraging real customer success stories and use cases to capture attention.

What you’ll need:

• 3-5 years of experience writing B2B content.
• A strong portfolio of writing examples.
• Established writing skills. You’re confident crafting content that’s both insightful and engaging, with a fresh, conversational tone.
• Storytelling expertise. An eye for the elements that make a case study or customer story impactful.
• Style. Your writing is witty, punchy, and unexpected.
• Excellent writing and editing skills (obviously).
• A collaborative approach. You’ve worked effectively with designers, marketers, and cross-functional teams.
• Enthusiasm about your work and excitement about joining a fast-moving, high-functioning team.
• Initiative and strong organizational skills; you can handle multiple projects at once while maintaining high standards.
• Proven project management skills, keeping quality consistent in a dynamic environment.
• Comfort with data and diligence with source material.

It’d be really cool if you also (not a requirement):

• Strategic thinking is a plus, but your primary strength should be in writing and content creation.
• Knowledge of digital commerce, financial services, or fraud prevention is a plus.
• Experience working with content and project management tools such as WordPress, Asana, and/or Path Factory is a plus.

About us:

Digital commerce is built on trust. At every point along the eCommerce journey, businesses must make a critical decision: Can I trust this customer? Answering this simple question accurately and instantly is powerful—it can accelerate revenue growth and strengthen a company’s connection with its customers. How do we do it? Forter was founded on the insight that it's not about what is being purchased, nor where— but who is behind the interaction.

The Forter Decision Engine finds patterns across more than one billion identities in our dataset. We isolate fraudsters and protect customers—ensuring everyone gets the experience they deserve. Given that trust is central to how we operate, Forter is very much driven by a defined set of values. We attract remarkable talent and have retention and engagement levels that are well above benchmarks. We’re meticulous about strengthening our culture as we grow and ensuring this is an environment where people can have outsized impact.

Trust is backed by data – Forter is a recipient of over 10 workplace and innovation awards, including: 

• Great Place to Work Certification (2021, 2022, 2023)
• Fortune’s Best Workplaces in NYC (2022)
• #3 on Fast Company’s list of “Most Innovative Finance Companies” (2022)
• Forbes Cloud 100 (2021, 2022)
• SAP Pinnacle Awards “New Partner Application Award” (2023) 
• Fintech Breakthrough Awards – Best Fraud Prevention Platform (2023)

Life as a Forterian:

We are a team of over 500 Forterians spread across 3 different continents. Since 2013, we've raised $525 million from investors such as Tiger Global, Bessemer, Sequoia Capital, March Capital and Salesforce Ventures. We're on a mission to bring trust to global digital commerce so that companies like Nordstrom, Priceline, Instacart and ASOS can block fraud, drive revenue and improve customer experience.

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

If you need assistance or an accommodation due to a disability, please email us at [email protected]. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.

Benefits:

• Competitive salary 
• RSUs
• Matching 401K Plan 
• Comprehensive and generous health insurance, including vision and dental coverage 
• Home office allowance 
• Generous PTO policy 
• Half day Fridays

At Forter, we believe unique people create unique ideas, and valuable experience comes in many forms. So, even if your background doesn't match everything we have listed in the job description, we still encourage you to apply and tell us why your skills and values could be an asset to us. By welcoming different perspectives, we grow together as humans and as a company.

Forter is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

*Forter does not accept agency resumes. Please do not forward resumes to Forter (or any related) jobs alias or directly to any Forter employees. Forter will not be responsible for any fees related to unsolicited resumes.

Salary Range: $63,000 - $78,329 annually + bonus + equity + benefits
The referenced salary range is based on the Company's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, and skill level.