Content Strategist III

Job Summary:

The Content Strategist III is responsible for creating content, managing content workflows, and coordinating deliverables that will help improve audience comprehension and support appropriate channel execution.

Essential Functions:

• Develop, produce and maintain plain language content for member or provider materials and collateral
• Develop interesting, plain language content to assist with customer engagement and to improve audience experience
• Execute communications for the appropriate channel delivery
• Gather and provide insightful interpretation of customer data to support content strategy and management
• Ensure e production of materials is on time and within budget
• Maintain and manage tools that educate and drive convergence towards better and more consistent copy execution
• Ensure all regulatory and accreditation requirements are adhered to in materials created and utilized
• Create comprehensive communication plans in support of business needs, regulatory requirements and organizational goals
• Establish measurements and monitor communication plan execution; provide ongoing feedback and recommendations for improvements
• Utilizing consultative methods, collaborate and coordinate with key internal stakeholders
• Provide communication expertise and serve on internal work groups/committees to support organizational initiatives and efforts
• Provide training and guidance on department processes and procedures to new team members
• Create and implement process improvement efforts
• Perform any other job duties as requested

Education and Experience:

• Bachelor’s degree or equivalent in Marketing, Public Relations, Journalism, Communications, or related field or equivalent work experience is required
• A minimum of five (5) years of experience writing consumer-friendly, plain language content is required
• Experience writing health care-related content is preferred

Competencies, Knowledge and Skills:

• Intermediate to advanced proficiency in  Microsoft Office, including Word, Excel and PowerPoint
• Ability to think critically and creatively problem solve
• Self-starter with exceptional organizational, interpersonal and written/oral communication skills
• Ability to prioritize and manage multiple projects at the same time
• Strong project management and process skills
• Cross-functional team skills; ability to work in matrix environment
• Team and customer oriented
• Effective critical thinking, problem solving and time management skills
• Strong attention to detail
• Ability to work within tight timeframes and meet strict deadlines
• Ability to work independently

Licensure and Certification:

• None

Working Conditions:

• General office environment; may be required to sit or stand for extended periods of time

Compensation Range:

$61,500.00 - $98,400.00

CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package.

Compensation Type (hourly/salary):

Salary

Organization Level Competencies

• Create an Inclusive Environment

• Cultivate Partnerships

• Develop Self and Others

• Drive Execution

• Influence Others

• Pursue Personal Excellence

• Understand the Business

TrueCare is a Mississippi non-profit, provider-sponsored health plan formed by a coalition of Mississippi hospitals and health systems throughout the state and supported by CareSource’s national leadership in quality and operational excellence. TrueCare offers locally based provider services through provider engagement representatives and customer care. Our sole mission is to improve the health of Mississippians by leveraging local physician experience to inform decision-making, aligning incentives, using data more effectively, and reducing friction between the delivery and financing of health care. By doing so, TrueCare will change the way health care is delivered in Mississippi.

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an inclusive environment that welcomes and supports individuals of all backgrounds.