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Job Details:
Summary:
This position is responsible for learning all aspects of Tyson Foods from product development, production, packaging, shipping, and the sale of our products to consumers as well as representing Tyson Foods as a company that is committed to excellent products and superior customer satisfaction. This requires up to three months of on-the-job training in the CRS platform and database, instruction from various FSQA managers within each of the BU’s for product familiarization and coordinating the needs of the Tyson Foods customer and consumer with the objectives of Food Safety & Quality Assurance, Sales, and Marketing departments. This position involves resolving and processing product issues and inquiries that are received from social media, telephone, letters, text, and chat. Other responsibilities include daily monitoring of product issues, identifying and reporting crisis situations in written and verbal form to management in an expeditious fashion, and ensuring continued patronage and good relations with all Tyson customers and consumers. Additional departmental duties consist of researching and developing solutions to customer and consumer problems regarding product changes, clarification of marketing promotions, and coordinating plant resolution to product complaints. Flexibility to work additional hours/weekends should special situations arise.
Essential Duties & Responsibilities Include:
- On the job training in the Astute Agent CMR, Tyson Spec Systems, Power BI and PDM (3+ months given the broad product ranges)
- Instruction for over 1000 product packaging familiarization.
- Education on allergens contained within our products and be able to relay accurate information related to allergens to our customers and consumers.
- Educate Customers and Consumer on USDA Best Food Safety Practices
- Tyson history
- Answer employee questions on W-2’s during tax season (when are they receiving them)
- Support for other departments when they send out communication without a phone number and will not provide a phone number for questions. (Tyson Procurement)
- Learn where every product is produced.
- Answers calls/complaints on almost anything Tyson related and must have the knowledge to either know the answer or know who can answer.
- Ability to discuss issues with customers and consumers that are a high risk to our company.
Requirements:
Education: Broad knowledge in professional field or an equivalent combination of education and experience
Experience: Customer Service/Public Relations background
Computer Skills: Intermediate computer skills including Tyson systems.
Communication Skills: Excellent verbal and written communication skills.
Special Skills: Ability to handle stressful situations problem solving skills and decision-making abilities.
Supervisory: No direct reports.
Travel: NA
Resume must be attached to qualify.
Relocation Assistance Eligible:
No
Work Shift:
1ST SHIFT (United States of America)
Hourly Applicants ONLY -You must complete the task after submitting your application to provide additional information to be considered for employment.
Tyson is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity, disability or veteran status.
We provide our team members and their families with paid time off; 401(k) plans; affordable health, life, dental, vision and prescription drug benefits; and more.
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Unsolicited Assistance: Tyson Foods and its subsidiaries do not accept unsolicited support from external recruitment vendors for open positions within the United States. Any resumes or candidate profiles submitted by recruitment vendors or headhunters to any employee or applicant tracking system at Tyson Foods or its subsidiaries, without a valid written request and search agreement approved by HR, will be considered the property of Tyson Foods. No fees will be paid if the candidate is hired due to an unsolicited referral.
Top Skills
What We Do
World's largest processor and marketer of protein food products.
We think differently and we act boldly. At Tyson Foods, we're not only ready for tomorrow, we’re leading the way.
We are a company of people engaged in the production of food, seeking to pursue truth and integrity, and committed to creating value for our shareholders, our customers, our team members, and our communities.
We built our name on providing generations of families with wholesome, great-tasting chicken. But today’s Tyson Foods is so much more. As values and behaviors around food have changed, so have we. Today, we’re innovators uniquely positioned to reshape what it means to feed our world. Today, we not only have the fastest growing portfolio of protein-centric brands, we offer greater transparency into everything we do.
