Configuration Manager

Are you ready to take the lead in Configuration Management and drive it to new heights? We are seeking an enthusiastic and experienced Configuration Manager to join our dynamic team in Sweden or Finland.

About the role

As Configuration Manager, you will lead the implementation and continuous improvement of Configuration Management process and governance. You will have shared responsibility for Configuration Management Architecture, including Configuration Management Data Base (CMDB) and Common Service Data Model (CSDM) design in ServiceNow, ensuring alignment with best practices and business needs. You will drive adoption, ensure execution, and foster collaboration across teams.

A key part of your role will be overseeing CMDB and CSDM design in ServiceNow, ensuring data quality, mapping sources, and integrating with IT Service Management (ITSM) processes. You will work closely with the IfNow team, CI Class Owners, and ServiceNow architects to refine the CMDB structure, ensuring strong governance and seamless ITSM integration.  

You will collaborate with Business Process Management and Enterprise Architecture to ensure the CMDB supports a broad range of processes beyond ITIL. Additionally, you will take ownership of the Configuration Management processes in ServiceNow, driving efficiency, automation, and governance. Your work will be supported by the IfNow team, providing tooling and ServiceNow implementation support.

Key Responsibilities

• Define and drive the vision, goals, and framework for Configuration Management.

• Co-own Configuration Management Architecture, including CMDB and CSDM design in ServiceNow.

• Develop and maintain Configuration Management plans and procedures.

• Own and refine Configuration Management process in ServiceNow, ensuring efficiency and automation.  

• Collaborate with CI, product, and service owners, as well as Business Process Management and Enterprise Architecture to improve processes.

• Ensure adoption through training and clear guidelines.

• Monitor and report process effectiveness to senior management.

• Drive continuous improvement and best practices in Configuration Management.

• Oversee CMDB updates, ensure data quality, and integrate with ITSM processes.

• Support and train CMDB users and contributors.

• Ensure Configuration Management aligns with service level targets.

• Approve or reject CMDB requests for new CI selection and attribute definition.

• Coordinate with related processes to maintain alignment.

• Analyze CMDB reports and trends to identify improvement opportunities.

• Approve verification and audit requests.

• Oversee daily governance activities, ensuring CMDB accuracy, enforcing standards, and driving operational excellence.

• Communicate CMDB health and highlight data gaps to CI, service, and product owners.

We offer

In the same way that we place expectations on you as an employee, we also expect you to place high demands on us as an employer. Here are some of the benefits of working at If: 

• An inclusive work environment where everyone is welcome. 

• Career and development opportunities in the biggest insurance company in the Nordics. 

• Social activities in a highly skilled professional environment. 

•  Possibility of a hybrid workplace. 

• A health-promoting workplace with wellness allowance and various sports activities. 

• Comprehensive insurance benefits. 

•  Lunch benefits. 

• High pension savings. 
   

About the Team

Our Site Reliability & Process Operations team is dedicated to ensuring the stability, security, and resilience of our systems and services. We drive continuous improvement in technical and process quality, fostering reliable and secure operations across the organization. With expertise in Cyber Security, Change Management, Monitoring, Networking, and Operational Efficiency, our mission is to empower the organization by optimizing performance, enhancing security, and ensuring long-term stability.

Who are you?

We are looking for a proactive and strategic professional passionate about stability, security, and efficiency in complex systems. You thrive in cross-functional collaboration, stakeholder alignment, and effective communication. Your service-oriented mindset helps you identify opportunities to drive value and efficiency.

You also have

• Proven experience in Configuration Management, process governance, and improvement.

• Experience in Configuration Management Governance, overseeing daily operations and compliance with standards.

• Strong knowledge of ServiceNow, particularly in CMDB and CSDM design.

• Hands-on experience in building and maintaining a CMDB, ideally in ServiceNow.

• Clear and concise communication skills to engage diverse stakeholders.

• Leadership skills with a focus on continuous improvement and change management.

• Data-driven mindset to assess and enhance processes.

• Cross-functional collaboration and problem-solving skills.

• Familiarity with CI, service, and product management frameworks (a plus).

• Knowledge of Digital Operational Resilience Act (DORA) regulations (preferred).

Application:
If you are a strategic thinker with a passion for process excellence, we want to hear from you! Apply now and take the lead in optimizing our Configuration Management process.
 

Application deadline: Screening and interviewing will start immediately. However, the application deadline 2025-03-21.

To apply for the position: Please attach your CV and cover letter. 

Work location: Sweden, Finland.

Travelling: Travelling in the Nordic and Baltic countries is required.

Start: As soon as possible.

For more information regarding the position, please contact: [email protected]

We look forward to your application!