Leidos is seeking a Computer Support Specialist with an active TS/SCI clearance to join our team in Suitland, MD. In this role, you will provide you will use your experience to support the Office of Naval Intelligence (ONI) in computer installation and break/fix, relocation, repair, and inventory control/property management primarily at the National Maritime Intelligence Center (NMIC) in Suitland, MD and the Pentagon, as well as several other facilities in the National Capital Region.
As key member of the Systems Administration team, you will manage and support civilian and military personnel in responding to employee queries and problems concerning their Windows and UNIX workstations by providing subject matter expertise in the existing areas of IT hardware installation (including some server installation and racking), relocation, repair, removal, and destruction.
Your daily activities will directly impact real-world operations and assist in implementing and leveraging the latest capabilities of various cutting-edge systems and develop technical solutions to problems that are complex and not always immediately identifiable to timely meet customer’s objectives. This is an opportunity you won't want to miss! Join us today and be part of a dynamic team dedicated to making a difference.
What Will You Do:
- Provide subject matter expertise in supporting the Government and Military technicians in the existing areas of IT hardware installation (including some server installation/racking), relocation, repair, removal, and destruction. This also includes installing software, and supporting meetings, briefings, and conferences.
- Support the Hopper civilian and military personnel in responding to employee queries and problems concerning their Windows and UNIX workstations.
- Assist in the development, documentation, and execution of a Technical Refresh Program (Tech Refresh) for all government IT assets to include recommending technical and functional specifications and product line model selection for Tech Refresh of desktop computers, printers, and peripheral hardware.
- Update, document, and deliver on-the-job training materials, quick reference guides, task checklists, and standard operating procedures supporting this task.
- Coordinate with other teams (e.g. Networks, Telephony, VTC) whenever assistance is needed to complete the job and resolve the Remedy ticket.
Occasionally utilize personal vehicle to travel to all NCR sites to perform the execution of customer Remedy tickets requirements. - Document system configuration and inventory of IT assets.
Security Clearance:
- Active DoD Top Secret/SCI clearance.
Basic Qualifications:
- High School diploma or equivalent with 5+ years of related work experience, Associates degree with 3+ years of experience, or Bachelor's degree with 2+ years of experience.
- Active IAT Level II DoD Approved 8570 Baseline Certification (e.g., Security+ CE) or higher, or the ability to obtain within 30 days from offer of acceptance.
- 5+ years of demonstrated experience in the maintenance and repair of Windows, based infrastructure.
- Experience with the Remedy Action Request System or Equivalent.
- Proficiency in Microsoft Automation Tools (Word, Excel, PowerPoint, Project, and SharePoint).
- Ability to write and speak clearly when exchanging information with customers in person, e-mail, web-based text chat, or other written documents.
- Experience in using existing enterprise tools to remotely access user desktop views and manipulate system to conduct tactical troubleshooting, verify symptoms, and fine-tune problem description, and to isolate faults to resolve the commonly reported basic problems.
- Must have a reliable vehicle and a valid driver’s license as up to 10% may be required in the within the local DMV area.
Preferred Qualifications:
- Associates degree or higher from an accredited college or university.
- Experience with rack-mounted server hardware, physical networking, and peripherals.
- Experience configuring Nortel/Avaya and Cisco VOIPs phones.
NITESONI
EIO2024
Original Posting Date:2025-02-24
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $57,850.00 - $104,575.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Top Skills
What We Do
We Are Leidos
For 50 years we have been tackling some of the biggest problems that face our nation and our world.
OUR MISSION
Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
Your most important work is ahead.
